Sal Tantillo
Indian Trail
Summary
Dynamic manager with a proven track record at Import Paint And Body Of Charlotte, excelling in operations management and customer service. Expert in staff training and development, fostering a collaborative culture. Successfully streamlined workflows, enhancing repair timelines and customer satisfaction while building strong relationships with suppliers and clients.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager
Import Paint And Body Of Charlotte
Charlotte, NC
12.2023 - 02.2026
- Oversaw daily operations.
- Trained and mentored staff on best practices in paint application and bodywork techniques.
- Streamlined workflow processes, enhancing efficiency in repair timelines.
- Great Customer Service
- Collaborated with suppliers to negotiate pricing and improve product offerings for shop needs.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Auto Body Estimator
Certified Collision Services
Matthews, NC
09.2011 - 12.2023
- Analyzed damage estimates to ensure accurate repair costs and timelines.
- Collaborated with insurance adjusters to streamline claims processing and enhance customer satisfaction.
- Utilized estimating software to create detailed repair quotes, increasing efficiency in workflow management.
- Mentored junior estimators on best practices for damage assessment and estimating procedures.
- Developed strategic relationships with vendors to optimize parts sourcing and reduce turnaround times.
- Maintained a clean, organized workspace that projected professionalism and contributed to efficient workflow processes.
- Participated in continuing education opportunities to maintain current certifications and stay abreast of industry advancements related to auto body repair estimation techniques.
- Educated customers on the details of their repair estimates, fostering trust and transparency between clients and the auto body shop.
- Collaborated with technicians to ensure a comprehensive understanding of required repairs, resulting in more accurate estimates.
- Conducted thorough vehicle inspections to identify all necessary repairs and accurately estimate costs.
- Negotiated competitive pricing with local parts vendors, ultimately reducing overall repair costs for customers.
- Assisted in training new estimators, sharing expertise to foster a knowledgeable and capable team environment.
- Increased customer satisfaction by providing accurate and timely auto body repair estimates.
- Reduced turnaround time for completed repairs by closely monitoring technician progress and adjusting workload distribution as needed.
- Developed strong relationships with insurance adjusters to facilitate smooth claim processing for clients.
- Consistently met or exceeded monthly sales goals through diligent follow-up on potential leads and cultivating strong customer relationships.
Education
High School Diploma -
Weddington High School
Waxhaw, NCSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Task delegation
- Goal setting
- Relationship building
- Operations management
- Schedule preparation
- Negotiation
Certification
- I-Car Platinum for Estimating
- OE Certifications (Mercedes,Honda,Acura,Genesis,Nissan,Infinity and more)
Timeline
Manager
Import Paint And Body Of Charlotte
12.2023 - 02.2026
Auto Body Estimator
Certified Collision Services
09.2011 - 12.2023
High School Diploma -
Weddington High School