Sa'kiya Watlington
Whitsett
Summary
Dedicated and dependable retail supervisor with experience leading front-end operations, delivering exceptional customer service, and supporting high-performing teams. Strong leadership, communication, and problem-solving skills with the ability to thrive in fast-paced environments. Committed to creating positive customer experiences while maintaining efficient store operations.
Overview
1
1
year of professional experience
Work History
Head Cashier
Lowe's
Burlington
01.2026 - Current
- Supervised front-end operations and managed cash register functions.
- Resolved customer concerns and ensured excellent customer service.
- Trained associates on company policies and procedures.
- Coordinated employee breaks and front-end staffing.
- Assisted with opening and closing store procedures.
Front End Lead Supervisor
BJ's Wholesale Club
Burlington
10.2025 - 01.2026
- Supervised cashiers, self-checkout, and membership desk associates.
- Trained new employees on customer service and cash handling.
- Improved checkout efficiency and resolved customer concerns.
- Maintained accurate register operations and cash handling.
Education
General Studies -
Guilford Technical Community College (GTCC)
Jamestown, NCHigh School Diploma -
Eastern Guilford High School
Gibsonville, NCSkills
- Customer Service
- Checkout Procedures
- Team Leadership
- Front-End Operations
- Staff Training
- Cash Handling
- Conflict Resolution
- Process Improvement
- Time Management
- Inventory Management
- Performance Monitoring
Timeline
Head Cashier
Lowe's
01.2026 - Current
Front End Lead Supervisor
BJ's Wholesale Club
10.2025 - 01.2026
General Studies -
Guilford Technical Community College (GTCC)
High School Diploma -
Eastern Guilford High School