SaKiya Mcduffy
Durham
Summary
Dependable Hospitality Professional with extensive experience in guest check-ins and check-outs, resolving concerns, and fostering positive experiences. Skilled in fast-paced environments, effective communication with guests and teams, and maintaining professionalism under pressure. Proficient in reservation software.
Overview
5
5
years of professional experience
Work History
Lead Guest Service Associate
European Wax Center
08.2024 - Current
- Provided exceptional customer service by greeting guests warmly, ensuring a positive and welcoming experience from arrival to departure.
- Handled check-outs efficiently, processing payments and updating reservations to ensure accurate billing for each guest.
- Processed guest transactions promptly during peak times, maintaining accuracy in a high-volume environment.
- Maintained professional phone etiquette, promptly answering calls and addressing guest inquiries with clarity and courtesy.
- Managed cash and credit transactions accurately, adhering to company procedures for money handling.
Barista
Starbucks
09.2021 - 07.2023
- Prepared hot and cold beverages, including coffee, espresso drinks, teas, and smoothies, ensuring consistency and quality during high-volume shifts.
- Provided friendly customer service by greeting guests, answering menu questions, and resolving concerns quickly and professionally.
- Worked collaboratively with team members to manage long lines, fulfill customer orders efficiently, and maintain a positive store environment during busy hours.
- Operated POS systems and handled cash, credit, and mobile transactions accurately while balancing registers at the end of shifts.
- Maintained clean, organized workspace by sanitizing equipment, restocking supplies, and adhering to food safety procedures.
- Assisted with opening and closing duties, including preparing ingredients, cleaning equipment, counting inventory, and securing the work area.
Education
Bachelor of Business - Accounting
North Carolina Central University (NCCU)
05-2027
Skills
- Customer satisfaction
- Guest experience
- Guest relations
- Customer training
- Problem resolution
- Cash handling
- Financial transactions
- Data entry/Record accuracy
- Analytical thinking
- Computer skills
- Expense management
- Team building
- Brand representation
- Excellent communication
- Professionalism
- Reliability
- Quick study
Coursework
- College Algebra and Trig I
- Principles of Accounting I
- Business Computer Applications
- Business Orientation
- Principles of Microeconomics
- Principles of Accounting II
- Business Communications
- Quantitative Methods for Business & Economic
- Principles of Macroeconomic
- Intermediate Accounting I
- Cost Accounting
- Elementary Statistics
Timeline
Lead Guest Service Associate
European Wax Center
08.2024 - Current
Barista
Starbucks
09.2021 - 07.2023
Bachelor of Business - Accounting
North Carolina Central University (NCCU)