- Trying new recipes
- Avid Reader
- Animal lover
- Journaling
Sailor Pavlansky
Yadkinville,NC
Summary
Dynamic small business owner with a proven track record at Smooches Ice Cream, excelling in strategic planning and vendor relations. Enhanced brand visibility through innovative marketing and community engagement, while training staff to deliver exceptional service. Skilled in operations management, fostering a productive environment that drives customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Small Business Owner
Smooches Ice Cream
10.2024 - Current
- Managed daily operations, ensuring efficient service and customer satisfaction.
- Developed and implemented marketing strategies to enhance brand visibility.
- Trained staff on customer service protocols and operational procedures.
- Oversaw inventory management to maintain optimal stock levels and reduce waste.
- Established vendor relationships to secure high-quality ingredients at competitive prices.
- Coordinated community events to increase local engagement and drive foot traffic.
- Streamlined ordering processes, improving efficiency in service delivery and customer experience.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Barista
Books and Brew
05.2023 - 02.2024
- Prepared specialty beverages following standardized recipes and customer preferences.
- Operated espresso machines and grinders, ensuring optimal performance and quality output.
- Assisted customers with menu selections, providing knowledge of ingredients and preparation methods.
- Maintained cleanliness of workstations and dining areas to uphold health and safety standards.
- Managed inventory levels, restocking supplies to ensure consistent product availability.
- Processed transactions accurately using point-of-sale systems, ensuring customer satisfaction with purchases.
- Trained new baristas on beverage preparation techniques and customer service best practices.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Bachelor of Arts - Psychology
Carolina University
Winston-Salem, NC05-2024
Associate of Arts -
Surry Community College
Dobson, NC05-2022
Skills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Strategic planning
- Staff hiring
- Staffing
- Employee performance management
Interests
Timeline
Small Business Owner
Smooches Ice Cream
10.2024 - Current
Barista
Books and Brew
05.2023 - 02.2024
Bachelor of Arts - Psychology
Carolina University
Associate of Arts -
Surry Community College