Sage Hoey
Lexington
Summary
Seasoned Pharmacy Technician and talented leader with Number years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
5
5
years of professional experience
Work History
Pharmacy Tech
AVACARE
Greensboro
01.2025 - Current
- Collaborated with healthcare professionals to ensure optimal patient care outcomes.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Verified insurance information and processed claims to facilitate smooth billing operations.
- Updated patients records and prescription files to ensure accurate medication history
- Answered incoming phone calls and addressed questions from hospice and healthcare professionals.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
Pharmacy Technician Operations Manager
Walgreens
11.2020 - 01.2025
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Developed and implemented improvements to pharmacy organization system.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Education
GED -
Mchenry Highschool West Campus
McHenry, IL05.2010
Some College (No Degree) - Nursing
Herzing University
Kenosha, WISkills
- Certified Immunizer
- Problem solving
- Time management
- Effective communication
- Operations support
- Pharmacology
- Workflow Optimization
- Certified Pharmacy Technician (CPhT)
- Staff Leadership
Timeline
Pharmacy Tech
AVACARE
01.2025 - Current
Pharmacy Technician Operations Manager
Walgreens
11.2020 - 01.2025
GED -
Mchenry Highschool West Campus
Some College (No Degree) - Nursing
Herzing University