SAFFY THIAM
Jamestown
Summary
I am a proficient and committed individual with a history of outstanding academic achievements, actively seeking employment opportunities. I aim to cultivate professional work experience by leveraging my communication and time management abilities. As a motivated employee, I am eager to embrace novel challenges. I bring a robust work ethic, adaptability, and exceptional interpersonal talents. I am skilled at working independently and swiftly acquiring new proficiencies. (Fluent in three languages)
Overview
8
8
years of professional experience
Work History
CUSTOMER SERVICE SPECIALIST
FIVE POINT TAX SERVICE INC
01.2020 - Current
- Demonstrate exceptional related customer service
- Ensure client satisfaction through adherence to quality control policies
- Share feedback with teams, contributing to client enhancements
- Manage and resolve client complaints efficiently
- Provide front-line client support via calls and emails
- Perform data entry for clients from intake sheet and related tax documents
- Update clients receivable accounts and follow up for payment.
CAMP COUNSELOR
01.2016 - 01.2018
- Created tailored lesson plans for children aged four and five, ensuring engaging and appropriate activities
- Devised effective behavior management strategies for a class of 25 children, cultivating a positive learning environment
- Led and supervised biweekly field trip activities, prioritizing safety and enjoyment for all participants
- Conducted comprehensive online research to enhance the planning and execution of diverse events, resulting in improved outcomes
- Managed general office tasks, contributing to the seamless and efficient operation of daily administrative functions
- Provided exceptional customer service to new and loyal clients, promptly addressing concerns and presenting practical solutions.
Education
Associate of Arts - ARTS (COMMUNICATION)
GUILFORD TECHNICAL COMMUNITYCOLLEGE
JAMESTOWN, NC05.2023
Skills
- Strong Work Ethic
- Friendly and
- Positive Attitude
- Continuous
- Learning and
- Development
- Conflict Resolution
- Computer
- Proficiency
- Teamwork and
- Collaboration
- Flexible Availability
- Dependable and
- Trustworthy
- Microsoft Office
- Skills
- Active Listening
Accomplishments
- Comptroller of the City of New York
- Certification of Completion at Vaughn College of Aeronautics and Technology
Timeline
CUSTOMER SERVICE SPECIALIST
FIVE POINT TAX SERVICE INC
01.2020 - Current
CAMP COUNSELOR
01.2016 - 01.2018
Associate of Arts - ARTS (COMMUNICATION)
GUILFORD TECHNICAL COMMUNITYCOLLEGE
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