Safah Nofal-Henriquez
Apex
Summary
Healthcare professional with track record of delivering compassionate and attentive patient care. Skilled in supporting medical teams, managing patient needs, and maintaining clean and safe environment. Known for reliability, adaptability, and collaborative approach in dynamic healthcare situations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Care Attendant
Synergy HomeCare of Cary
10.2024 - Current
- Monitored patient vital signs, ensuring timely reporting of changes to healthcare team.
- Prevented bedsores through regular repositioning of immobile patients, promoting skin integrity and comfort.
- Demonstrated respect for diverse populations served through cultural sensitivity when communicating with patients.
- Ensured timely medication administration by accurately following prescribed schedules and dosages.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed regular check-ins and progress report for each client.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted patients with daily activities, enhancing comfort and independence.
Communication Specialist II
New York State Police
04.2020 - 07.2022
- Managed emergency calls, prioritizing responses based on urgency and nature of incidents.
- Coordinated communication between first responders and emergency services for efficient incident resolution.
- Utilized advanced dispatch software to track and log emergency response activities accurately.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Streamlined communication between first responders and dispatch center through accurate documentation and clear instructions.
- Handled sensitive information discreetly while maintaining confidentiality in accordance with HIPAA regulations.
- Supported fellow dispatchers during peak call times, ensuring all calls were answered promptly and efficiently.
- Maintained up-to-date knowledge of local geography, ensuring accurate directions for emergency personnel.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Followed established protocols for professional handling of emergency situations.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
HHA / PCA
New York Health Care (NYHC)
04.2012 - 07.2022
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored patient vital signs and reported changes to healthcare professionals.
- Administered prescribed medications while adhering to safety protocols.
- Supported mobility by assisting clients in walking and transferring safely.
- Prevented bedsores in immobile clients by regularly repositioning them and ensuring proper skin care was administered.
- Supported clients with cognitive impairments through engaging mental exercises designed to maintain brain health and function.
- Reduced hospital readmission rates by closely monitoring patients'' conditions at home and responding quickly to potential issues.
- Performed wound care and dressing changes, facilitating timely healing and recovery.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Assisted with end-of-life care.
- Documented patient progress and care activities accurately in records.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Education
No Degree - Certified Sterile Processing Technician
Wake Technical Community College
Raleigh, NC09-2025
Bachelor of Arts - Political Science
City College of New York
New York, NY06-1994
Skills
- Vital signs monitoring
- Compassionate care
- Personal hygiene assistance
- Emotional support
- End-of-life care
- Elderly care
- Direct patient care
- Dementia care
- Flexible schedule and availability
- Compassionate communication
- Patient companionship
- Medication administration
- Hoyer lifting equipment
- Arabic fluency
Certification
- SPT - Sterile Processing Technician (September 2025)
Languages
Arabic
Native or Bilingual
Timeline
Patient Care Attendant
Synergy HomeCare of Cary
10.2024 - Current
Communication Specialist II
New York State Police
04.2020 - 07.2022
HHA / PCA
New York Health Care (NYHC)
04.2012 - 07.2022
No Degree - Certified Sterile Processing Technician
Wake Technical Community College
Bachelor of Arts - Political Science
City College of New York
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