Sabrina Tabron
Charlotte
Summary
Dynamic Credit Card Specialist at VXI Global with a proven track record in fraud investigation and client relationship building. Enhanced customer satisfaction through effective dispute resolution and proactive communication, leading to increased client retention. Skilled in transaction monitoring and data analysis, I thrive in fast-paced environments while maintaining professionalism and attention to detail.
Overview
10
10
years of professional experience
Work History
Credit Card Specialist
VXI Global
Charlotte
01.2026 - Current
- Assisted customers with credit card inquiries and account management.
- Processed credit applications and verified applicant information for accuracy.
- Educated clients on credit card features, benefits, and terms of use.
- Supported fraud detection efforts by monitoring suspicious transactions.
- Collaborated with team members to resolve customer issues efficiently.
- Maintained up-to-date knowledge of industry regulations and compliance standards.
- Utilized CRM software to track customer interactions and feedback effectively.
- Built strong relationships with customers to increase retention and loyalty.
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Provided exceptional customer service, leading to increased client retention rates and positive referrals from satisfied customers.
- Assisted clients in understanding their credit card benefits, resulting in increased usage of available perks.
- Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
- Analyzed customer feedback data to identify areas for improvement, implementing changes as needed to enhance the overall client experience.
- Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Recommended products and services to meet customers' credit card and banking needs.
- Implemented strategies to reduce risk of credit card fraud and identity theft.
Fraud Operations Specialist
TTEC
Charlotte, NC
12.2024 - 12.2025
- Analyzed fraud cases using advanced detection tools to identify suspicious activities.
- Collaborated with cross-functional teams to develop and implement fraud prevention strategies.
- Monitored transactions in real-time, escalating potential fraud incidents for further investigation.
- Assisted in training new team members on fraud detection protocols and best practices.
- Conducted thorough reviews of customer accounts to ensure compliance with company policies.
- Maintained accurate records of fraud investigations, documenting findings for future reference.
- Optimized resource allocation by prioritizing high-risk cases for immediate attention and action.
- Successfully managed multiple priorities simultaneously under tight deadlines while maintaining a high level of accuracy in case investigations.
- Reduced fraud losses by implementing effective detection strategies and monitoring systems.
- Contributed to a positive work environment by fostering teamwork, open communication, and professional development opportunities among team members.
- Enhanced customer satisfaction with proactive communication and timely resolution of fraud cases.
- Evaluated the effectiveness of current fraud prevention tools, recommending improvements based on industry best practices.
- Maintained accurate records of all investigated cases, ensuring proper documentation for audit purposes and regulatory compliance.
- Provided exceptional customer service during sensitive situations involving identity theft or account compromise while preserving customer trust in the company''s security measures.
Concierge
Waltonwood Senior Living
Charlotte, NC
08.2023 - 12.2024
- Coordinated resident services to enhance overall satisfaction and engagement.
- Resolved inquiries and concerns promptly, fostering positive relationships with residents and families.
- Maintained accurate records of resident activities and preferences for personalized service delivery.
- Assisted in planning and organizing events, promoting community involvement among residents.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Greeted guests upon arrival by providing warm welcome.
- Maintained accurate and up-to-date records of guest information.
- Responded to guest inquiries to maximize guest satisfaction.
- Created welcoming and comfortable environment for guests.
- Managed check-in and check-out procedures for guests.
- Assisted with luggage handling, valet services and concierge services.
- Facilitated and coordinated transportation services for guests.
Sales Support Specialist
Old Republic International
San Ramon, CA
12.2021 - 11.2024
- Streamlined sales processes to enhance customer service efficiency.
- Coordinated communication between sales teams and clients to resolve inquiries promptly.
- Developed training materials to improve onboarding for new sales support staff.
- Implemented tracking systems for sales orders, ensuring accuracy and timeliness.
- Analyzed customer feedback to identify areas for product improvement and service enhancement.
- Collaborated with cross-functional teams to align strategies and improve overall sales performance.
- Assisted customers with sales needs such as inventory and shipping questions.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Boosted sales performance by providing timely and efficient support to the sales team.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Documented customer complaints and completed corrective action requests.
- Improved order processing efficiency by maintaining accurate records in CRM systems and tracking customer interactions.
- Developed and maintained relationships with key accounts and existing customers.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Collaborated closely with finance departments to ensure timely invoicing and payment collection from customers.
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Maintained current knowledge of evolving changes in marketplace.
- Stayed current on company offerings and industry trends.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Built relationships with customers and community to promote long term business growth.
- Kept detailed records of daily activities through online customer database.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Recorded accurate and efficient records in customer database.
General Manager
Sams Mart Express
Charlotte, NC
03.2016 - 11.2021
- Directed daily operations to enhance customer satisfaction and streamline service delivery.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Led team training initiatives to improve employee performance and operational efficiency.
- Developed strategic marketing plans to increase brand visibility and drive sales growth.
- Analyzed financial reports to identify trends and inform budgetary decisions for improved profitability.
- Established performance metrics to evaluate staff productivity and service quality consistently.
- Collaborated with suppliers to negotiate favorable terms, enhancing supply chain effectiveness.
- Fostered a positive workplace culture through effective communication and team-building activities.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Early Childhood Education
Central Piedmont Community College
Charlotte, NC07.2013
Skills
- Client relationship building
- Application processing
- Transaction monitoring
- Payment processing
- Credit analysis
- Dispute resolution
- Fraud investigation
- Financial literacy
- Credit adjustments
- Card activation
- Application status reviews
- Chargeback handling
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Active listening
- Relationship building
- Self motivation
- Professionalism
- Data analysis
Timeline
Credit Card Specialist
VXI Global
01.2026 - Current
Fraud Operations Specialist
TTEC
12.2024 - 12.2025
Concierge
Waltonwood Senior Living
08.2023 - 12.2024
Sales Support Specialist
Old Republic International
12.2021 - 11.2024
General Manager
Sams Mart Express
03.2016 - 11.2021
Early Childhood Education
Central Piedmont Community College