SABINA M. BUMMEL
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
25
25
years of professional experience
Work History
Assistant Manager
American Girl
Charlotte, NC
06.2023 - Current
- Lead Visual and Merchandising Teams - increasing sales in 2024 200K beyond corporate forecasting
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment to create M.A.G.I.C experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Increased sales through effective merchandising strategies and targeted promotions.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Manager
Sunflour Baking Company
Harrisburg
12.2022 - 05.2023
- Responsible for day to day management of restaurant and production kitchen
- Handle orderings, inventories, sales, through Margin Edge
- Recruit and train both FOH and BOH staff working with Homebase Scheduling program
- Pulled together and regrouped a team of 20 part time and full time employees filling 8 month absence of Manager
- Responsible for production of product for 4 other Sunflour Stores
- Implemented ongoing training program
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Managed and motivated employees to be productive and engaged in work.
General Manager
Goosefeathers Cafe
Savannah, GA
08.2021 - 03.2022
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Bistro Manager
American Girl
Charlotte, NC
12.2019 - 03.2021
- Live the Vision, Values and Beliefs of American Girl every day through dining experiences
- Delivered P&L results in line with company expectations for revenue and operating income with a $60K better than plan bottom line in 2010
- Develop and maintain a strong protocol with regards to service standards
- Develop a strong Hospitality Leadership team to address and grow the business and Make Her Day
- Directly lead all Dining Room associates; provide oversight for all Bistro staff including kitchen
- Developed a deep and strong communicative relationship and partnership with Retail team - ensure there is a cohesive and seamless integration of the Café within the larger American Girl Experience
- Mentor, train, and conduct in-the-moment coaching to develop teams to deliver and sales
- Embrace change and deliver top results no matter the obstacle
- Foster and maintain open communication between Dining Room and Kitchen Leaders and Retail Floor associates and manager
- Multi-task at a high level; prioritize among multiple complex daily priorities
- Created new plan for restaurant opening with state and corporate Covid-19 guidelines which became the blueprint for all AG restaurants
General Manager, Owner
The Catering Place
Marvin, NC
01.2000 - 01.2018
- Owned and operated full-service off premise catering service with events from 20-500
- Handled events from inception through completion, bridal showers, weddings, political fundraisers and corporate events
- Developed a keen sense of urgency and prioritization skills
- Experienced with a wide range of clientele and menus
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
BA - COMMUNICATIONS
ST. BONAVENTURE UNIVERSITY
Skills
- Staff training and development
- Strategic planning
- Operations management
- Project management
- Staff development
- Customer service
- Decision-making
Skillscertificationsinterests
SERVESAFE Certified
Languages
German
Native or Bilingual
French
Limited Working
Timeline
Assistant Manager
American Girl
06.2023 - Current
Manager
Sunflour Baking Company
12.2022 - 05.2023
General Manager
Goosefeathers Cafe
08.2021 - 03.2022
Bistro Manager
American Girl
12.2019 - 03.2021
General Manager, Owner
The Catering Place
01.2000 - 01.2018
BA - COMMUNICATIONS
ST. BONAVENTURE UNIVERSITY