Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Saadiya Blackmon

Greensboro

Summary

Results-driven professional with a background in healthcare support, customer service, and behavioral health. Experienced Certified Nursing Assistant and Substance Abuse Counselor Intern with strong skills in patient care, client assessment, and care coordination. Proven ability to manage high-volume environments, resolve conflicts effectively, and deliver compassionate, client-centered service. Recognized for leadership in training staff, maintaining accuracy in fast-paced settings, and improving overall client satisfaction. Seeking to leverage a diverse skill set in healthcare and legal environments while continuing to grow professionally.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

IntelyCare
Charlotte, NC
07.2025 - Current
  • Assisted patients with daily living activities, ensuring comfort and dignity.
  • Monitored vital signs, documenting changes for nursing staff review.
  • Administered medications and treatments as directed by healthcare professionals.
  • Collaborated with multidisciplinary teams to develop patient care plans.

Customer Service Associate

Food Lion
Greensboro, NC
07.2023 - Current
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Assisted customers with product inquiries and resolved issues efficiently.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained cleanliness and organization in the store environment.
  • Enhanced customer satisfaction through attentive service and support.
  • Trained new associates on customer service protocols and procedures.
  • Monitored inventory levels and reported discrepancies to management.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Substance Abuse Counselor Intern

New Season Treatment Center
Greensboro, NC
07.2025 - 12.2026
  • Supported clients in developing personalized treatment plans to address substance use issues.
  • Conducted intake assessments to evaluate client needs and readiness for change.
  • Facilitated therapy sessions, promoting peer support and engagement in recovery.
  • Monitored client progress and documented observations for treatment team reviews.

Education

Bachelor of Science - Health Service Management

North Carolina A&T State University
Greensboro, NC
12.2025

Skills

  • Customer service
  • Problem resolution
  • Team collaboration
  • Assertiveness
  • POS system operation
  • Microsoft office
  • Data management
  • Customer support
  • Employee management
  • Data entry
  • De-escalation techniques

Certification

Basic Life Support (CPR and AED)

Timeline

Certified Nursing Assistant

IntelyCare
07.2025 - Current

Substance Abuse Counselor Intern

New Season Treatment Center
07.2025 - 12.2026

Customer Service Associate

Food Lion
07.2023 - Current

Bachelor of Science - Health Service Management

North Carolina A&T State University
Saadiya Blackmon