Summary
Overview
Work History
Education
Skills
Timeline
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S Myers

Hollister

Summary

Dynamic and highly reliable professional with a strong background in customer service at Love By Design. Proven ability to enhance client satisfaction through empathetic communication and active learning. Skilled in managing high-pressure situations while fostering teamwork and maintaining an organized environment. Committed to empowering clients and delivering exceptional experiences.

Hospitality professional with background in creating seamless and enjoyable dining experiences for guests. Known for effectively managing guest interactions, reservations, and seating arrangements while maintaining positive and organized environment. Team-oriented with focus on collaboration and adaptability to meet changing needs and ensure guest satisfaction.

Overview

8
8
years of professional experience

Work History

Spiritual Counselor

Love By Design
01.2020 - 04.2025
  • Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
  • Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
  • Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
  • Guided clients in developing skills and strategies for dealing with problems.

Restaurant Hostess

Longhorn Steakhouse
05.2024 - 11.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Checked in with servers to confirm preparedness before seating customers.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Streamlined table turnover process by quickly identifying available seating options for incoming diners.

Bartender

K and L Entertainment
04.2017 - 05.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Education

High School Diploma -

Clayton High School
Clayton, NC
06-2007

Skills

  • Customer service
  • Team player attitude
  • Highly reliable
  • Greeting guests
  • Active learning

Timeline

Restaurant Hostess

Longhorn Steakhouse
05.2024 - 11.2024

Spiritual Counselor

Love By Design
01.2020 - 04.2025

Bartender

K and L Entertainment
04.2017 - 05.2019

High School Diploma -

Clayton High School

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