Rylisha Ambrose
Hope Mills
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
DSP (Direct Support Professional)
RHA Health Services
Fayetteville
03.2021 - 07.2025
- Provides direct care to those with intellectual and developmental disabilities
- Performs personal care tasks, including assistance with basic personal hygiene and grooming and feeding.
- Administered medication as directed by physician.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Shift Manager
Wendys
Hope Mills
06.2018 - 03.2021
- Promoted a positive work environment through open communication and constructive feedback.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Kept employees operating productively and working on task to meet business and customer needs.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Prep Cook/Cashier
McAlister's Deli
New Bern, NC
07.2016 - 06.2018
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
Cashier/ Food runner
McAlister's Deli
01.2017 - 05.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
Education
High school diploma - General studies
New Bern High School
New Bern, NC06.2013
Skills
- Behavior redirection
- Direct Patient Care
- Client Support
- Housekeeping tasks
- Customer service focus
- Team development
- Cash handling
- Decision making
- Staff Development
- Handling Customer Complaints
- Team Development
- Schedule oversight
Certification
CPR Certification
Timeline
DSP (Direct Support Professional)
RHA Health Services
03.2021 - 07.2025
Shift Manager
Wendys
06.2018 - 03.2021
Cashier/ Food runner
McAlister's Deli
01.2017 - 05.2017
Prep Cook/Cashier
McAlister's Deli
07.2016 - 06.2018
High school diploma - General studies
New Bern High School
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