Rylie Jones
Greensboro
Summary
Results-driven assistant manager with a proven track record in team leadership and exceeding sales goals. Skilled in staff supervision, customer relations, and problem-solving, consistently improving customer satisfaction and driving operational success.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Mad Splatter
Greensboro, NC
09.2025 - Current
- Led, coached, and motivated a team of 15 employees, fostering a productive and customer-focused work environment.
- Supervised daily operations and monitored employee performance to ensure compliance with company standards and procedures.
- Assisted with recruitment, interviewing, hiring, onboarding, training, and employee separation processes.
- Developed and managed employee schedules to ensure proper staffing coverage and efficient daily operations.
- Oversaw inventory management and ordered products and supplies to maintain operational readiness and a high-quality customer experience.
- Consistently converted customer inquiries into bookings, driving sales growth and contributing to overall business success.
- Exceeded monthly revenue targets by achieving 105%–110% of sales goals on a consistent basis.
- Addressed and resolved customer concerns professionally, improving customer satisfaction and strengthening customer retention.
- Supported management in achieving operational, sales, and customer service objectives while maintaining a positive workplace culture.
Shift Leader
Mad Splatter
Greensboro, NC
04.2024 - 09.2025
- Managed opening and closing procedures for the store.
- Directed daily operations to maximize efficiency and customer satisfaction.
- Coached team members to drive sales growth and exceed performance targets.
- Resolved customer issues promptly, resulting in positive customer experiences.
- Maintained store readiness through effective organization, merchandising, and operational standards.
Team Member
Mad Splatter
Greensboro, NC
03.2022 - 04.2024
- Demonstrated core competencies including a positive attitude, reliability, and strong work ethic.
- Helped create a welcoming and enjoyable experience for all customers.
- Maintained a clean, organized, and safe work environment.
- Used Square Point of Sale and Placeful to process transactions and manage group bookings.
- Worked effectively in fast-paced, high-pressure environments while providing excellent customer service.
- Collaborated with team members to ensure smooth daily operations and customer satisfaction.
Education
High School Diploma -
Northwest Guilford High School
Oak Ridge, NC06-2024
Skills
Customer Service
Team Leadership
Sales & Upselling
Conflict Resolution
Store Operations
Communication Skills
Timeline
Assistant Manager
Mad Splatter
09.2025 - Current
Shift Leader
Mad Splatter
04.2024 - 09.2025
Team Member
Mad Splatter
03.2022 - 04.2024
High School Diploma -
Northwest Guilford High School