Ryley Brown
Lincolnton
Summary
Dynamic Store Manager with expertise in customer service, sales coaching, and operational efficiency. Proven track record of driving store performance and enhancing team capabilities to exceed sales targets.
Overview
7
7
years of professional experience
Work History
Store Manager
Victra
Inman, SC
03.2026 - Current
- Managed daily store operations, ensuring optimal inventory levels and product availability.
- Trained and mentored staff on customer service best practices to enhance team performance.
- Implemented visual merchandising strategies to improve product presentation and drive sales.
- Analyzed sales data to identify trends, optimizing stock management and promotional activities.
- Building, developing, and mentoring your sales team.
- Working through teams to teach, coach and follow our sales process with Every Guest Every Time
- Attracting and retaining top caliber employees.
- Brand advocate for Victra
- Providing ongoing sales training and support for your team to exceed sales, retention, quality, and service objectives.
- Engaging in sales strategy development to ensure our products and services are effectively showcased throughout the store.
- Ensure store employees meet and/or exceed defined, monthly success measurements and complete assigned training on time, and fully.
- Developing and implementing sales tools and initiatives.
Maintaining the performance of your store by running retail inventory compliance. - Engaging in business operations including budgeting, forecasting, analyzing and providing sales reports.
- Thinking of innovative ways to drive traffic in stores and capitalizing on existing customer base.
- Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
- Owning all guest escalations and providing a timely resolution.
Clearly communicating company objectives and priorities to team members and providing timely follow up. - Staying up to date with new sales promotions and ensuring they are providing our guests with a complete solution to meet their current and future needs.
Sales Associate
Victra
Lincolnton, NC
06.2021 - 02.2026
- Assisted customers with product selection, enhancing overall shopping experience.
- Achieved sales targets through effective communication and product knowledge.
- Maintained accurate inventory levels, ensuring product availability for customers.
- Processed transactions efficiently using POS systems, minimizing wait times.
Manager of Sales and Production
Trusted Medical Supply
Shelby, NC
01.2020 - 06.2021
- Fostered relationships with key clients to drive revenue growth and customer satisfaction.
- Conduct virtual sales presentations and product demonstrations for healthcare professionals and customers.
- Build and maintain relationships with physicians, clinics, hospitals, pharmacies, and other healthcare providers.
- Generate new business through outbound calls, email campaigns, referrals, and lead follow-up.
- Manage an online sales pipeline and maintain accurate customer records.
- Educate customers on product features, benefits, pricing, and clinical applications.
- Respond promptly to customer inquiries and provide exceptional customer service.
- Collaborate with internal teams to ensure timely order fulfillment and customer satisfaction.
- Stay current on industry trends, product knowledge, and healthcare regulations.
- Meet or exceed monthly, quarterly, and annual sales targets.
Education
High School Diploma -
Kings Mountain High School
Kings Mountain, NCSkills
- Customer service
- Problem-solving
- Store displays
- Multitasking and organization
- Strategic thinker
- Sales professional
- Operational efficiency
- Strategic planning
- Sales coaching
- Culture development
- Hourly shift management
- Friendly and positive
Accomplishments
- Exceeded monthly store sales goals 5 months in a row as manager.
- Achieved #1 in Business multiple months.
- Ranked in the top 300 in my company consistently for 4 years.
- Supervised team of 3 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Uncovered and eliminated security issues, reducing shrinkage.
- Collaborated with team of Area and District Managers in the development of newly divested store locations.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Achieved the highest ratings for customer satisfaction.
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Store Manager
Victra
03.2026 - Current
Sales Associate
Victra
06.2021 - 02.2026
Manager of Sales and Production
Trusted Medical Supply
01.2020 - 06.2021
High School Diploma -
Kings Mountain High School