Rylee Waddell

• Supervised and trained new shift leaders on store operations, policies, and procedures.
• Conducted daily pre-shift meetings to ensure smooth operation of the shift.
• Assisted customers with inquiries, complaints, and concerns in a timely manner.
• Reviewed inventory levels at the start of each shift and placed orders as needed.
• Performed cashier duties when necessary including handling payments from customers using POS systems or cash registers.
• Responded promptly to customer requests for assistance such as locating items within the store or providing product information.
• Displayed leadership skills by motivating team members to meet daily goals.
• Managed closing procedures such as counting money in the register drawers and reconciling receipts against reports.
• Coached employees on interactions with customers to drive exceptional service.
• Communicated with other shift managers to facilitate continuum of customer service.
• Helped employees accomplish tasks during peak periods.
• Developed strategies to increase sales through customer engagement and promotion of products and services.
• Monitored team performance to ensure compliance with company standards.
• Resolved conflicts between employees or customers in an efficient manner.

I have a small business selling vintage clothing online and through events. I attended events all over NC around 3-4 times a month.

• Brainstormed and implemented creative event concepts and themes.
• Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
• Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
• Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.

• Bussed and reset tables to keep dining room and work areas clean.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Answered customers' questions, recommended items, and recorded order information.
• Accomplished multiple tasks within established timeframes.

• Answered questions about store policies and addressed customer concerns.
• Restocked and organized merchandise in front lanes.
• Greeted customers entering store and responded promptly to customer needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Stocked, tagged and displayed merchandise as required.
• Used POS system to enter orders, process payments and issue receipts.
• Worked with floor team and managers to meet wide range of customer needs.
• Maximized performance by monitoring daily activities and mentoring team members.
• Managed and motivated employees to be productive and engaged in work.