Ryen Wells
Raleigh
Summary
Versatile and reliable professional with a strong background in team leadership, facility maintenance, and high-volume customer service. Proven track record of exceeding performance metrics, training new hires, and managing complex logistics in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Maintainance
Wilmington International Airport
Wilmington
11.2023 - 02.2026
- Maintained facility standards through rigorous upkeep of restrooms, flooring, and equipment; operated work vehicles for outdoor waste management.
- Resolved technical issues including bag jams and belt malfunctions; performed minor equipment repairs and submitted detailed work orders.
- Trained 10+ new employees on evening and overnight maintenance protocols.
- Deployed to Asheville International Airport (2024) to lead maintenance relief efforts following Hurricane Helene.
- Ensured airport safety and security by monitoring SIDA regulations and verifying badges in secure areas.
- Cross-trained as a 20-passenger shuttle driver to support transit operations during staff absences.
OGP and Deli/Bakery Associate
Walmart
Jacksonville
04.2021 - 11.2023
- Achieved elite performance metrics in Online Grocery Pickup (OGP) with a 150+ pick rate and sub-3-minute dispense average.
- Resolved complex customer complaints and handled high-volume phone inquiries to ensure timely updates on order status.
- Managed Deli/Bakery production, overseeing hot bar preparation, slicing, cake decoration, and ensuring food safety compliance.
- Cross-trained in front-end cashiering, top-stocking, and pallet unloading to maintain operational flexibility and support team needs.
Shift Manager
Arby's
Jacksonville
03.2016 - 04.2021
- Led daily operations for teams of 3-6 members, enhancing speed of service and guest satisfaction.
- Multitasked across kitchen and service stations, ensuring team support during peak hours.
- Trained 40+ employees across multiple positions for both established and new store locations.
- Conducted nightly inventory audits and tracked waste management to control costs.
Education
High school diploma -
Jacksonville High School
Jacksonville, NC06-2018
Skills
- Preventive maintenance
- Equipment repair
- Facility management
- Inventory control
- Order fulfillment
- Food safety compliance
- Driving skills
- Outdoor operations
- Shift supervision
- Customer service excellence
- Communication proficiency
Certification
Driver's License
Timeline
Maintainance
Wilmington International Airport
11.2023 - 02.2026
OGP and Deli/Bakery Associate
Walmart
04.2021 - 11.2023
Shift Manager
Arby's
03.2016 - 04.2021
High school diploma -
Jacksonville High School