RYAN WEAVER
Gibsonville
Summary
Knowledgeable [Desired Position] with solid background in managing client relationships and delivering tailored solutions. Successfully supported multiple accounts, ensuring client satisfaction and retention. Demonstrated effective communication and problem-solving skills to meet and exceed client expectations.
Experienced with client relationship management, key to success in account roles. Utilizes strategic communication and problem-solving to enhance client satisfaction. Track record of delivering tailored solutions and maintaining strong client retention.
Overview
4
4
years of professional experience
Work History
Account Representative
CHARLOTTE WEAVER STATE FARM
08.2024 - Current
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
- Implemented customized account plans to meet individual client needs.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
Assistant Customer Service Manager
Harris Teeter
04.2023 - 08.2024
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Maintained accurate records of client interactions, identifying trends and opportunities for process improvements.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
- Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
Customer Service Clerk
Harris Teeter
03.2021 - 04.2023
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
- Organized efficient service responses by directing visitors and callers to correct personnel.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Provided thorough product knowledge to assist customers in making informed decisions on purchases.
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
Education
Under Graduate - Business Administration, Communication
University of North Carolina At Greensboro
Greensboro, NC05.2026
Skills
- Communication
- Leadership experience
- Perfectionist
- Customer engagement
- Fast learner
- CRM proficiency
- Customer relationship management
- Account management
- Document management
- Goal oriented
- Sales proficiency
Timeline
Account Representative
CHARLOTTE WEAVER STATE FARM
08.2024 - Current
Assistant Customer Service Manager
Harris Teeter
04.2023 - 08.2024
Customer Service Clerk
Harris Teeter
03.2021 - 04.2023
Under Graduate - Business Administration, Communication
University of North Carolina At Greensboro
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