Ryan Wadsworth
Matthews,NC
Summary
Experienced in designing and delivering comprehensive training programs on a global scale, leveraging effective communication and instructional design to enhance team capabilities. Deep understanding of cross-cultural dynamics, adaptable to diverse training environments. Expertise lies in creating impactful learning experiences that empower individuals and teams to reach their full potential.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Global Trainer
Rackspace Technology
04.2022 - Current
- Design, deliver, and manage Rackspace's global onboarding and professional development programs, ensuring an engaging experience that accelerates new hire integration and fosters long-term success.
- Collaborated with cross-functional teams and SME's to identify skill gaps and develop targeted training initiatives.
- Develop and deliver impactful workshops and on-demand content tailored for a hybrid audience in a global IT environment, ensuring accessibility, engagement, and knowledge retention.
Enterprise Customer Success Manager
Pluralsight
01.2021 - 04.2022
- Transitioned to Pluralsight through the July 2021 acquisition of A Cloud Guru, maintaining continuity in role and responsibilities.
Senior Enterprise Relationship Manager
A Cloud Guru
07.2020 - 01.2021
- Transitioned to A Cloud Guru through the December 2019 acquisition of Linux Academy, maintaining continuity in role and responsibilities.
Account Manager
Linux Academy
07.2019 - 07.2020
- Increased client satisfaction and retention by building strong relationships and anticipating customer needs/challenges.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained deep understanding of top-down initiatives within high-performing cloud organizations and their associated certification tracks, aligning learning strategies with industry standards and business objectives.
Training Specialist
Goosehead Insurance
12.2014 - 07.2019
- Enhanced employee performance by developing and implementing comprehensive training programs that ensure effective knowledge transfer and skill development.
- Facilitated engaging classroom modules, focusing on enhancing sales agent performance and ensuring alignment with quality standards in a fast-growing insurance organization.
Account Executive
Goosehead Insurance
02.2014 - 12.2014
- Licensed broker for personal line property, casualty, and life insurance, delivering tailored solutions to meet client needs.
- Maintained expert knowledge of industry standards and a diverse range of insurance products, ensuring comprehensive and effective coverage options.
- Developed and cultivated a network of referral partners, including realtors, loan officers, and financial representatives, to drive business growth and client acquisition.
Education
Bachelor of Business Administration - Marketing/Management
Texas Tech University, Rawls College of Business
Lubbock, TX12.2013
Skills
- On-Site and Virtual Facilitation
- Client Relationship Management
- Cloud Technologies Proficiency
- Artificial Intelligence Proficiency
- Salesforce Proficiency
- Canva Proficiency
- Rise/360 Proficiency
- Camtasia Proficiency
- Skilled in Remote Communication Software
Certification
AWS Cloud Practitioner
Gallup-Certified Strengths Coach
Timeline
Global Trainer
Rackspace Technology
04.2022 - Current
Enterprise Customer Success Manager
Pluralsight
01.2021 - 04.2022
Senior Enterprise Relationship Manager
A Cloud Guru
07.2020 - 01.2021
Account Manager
Linux Academy
07.2019 - 07.2020
Training Specialist
Goosehead Insurance
12.2014 - 07.2019
Account Executive
Goosehead Insurance
02.2014 - 12.2014
Bachelor of Business Administration - Marketing/Management
Texas Tech University, Rawls College of Business
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