Ryan Stein
Indian Trail,NC
Summary
Reliable Greeter with personable demeanor and outstanding knowledge of customer service. Adept at quickly verifying purchase receipts and answering questions kindly and comprehensively. Highly detail-oriented with commitment to professionalism and excellence.
Overview
6
6
years of professional experience
Work History
Welcome Team Member
Crawl Space Brothers
01.2022 - Current
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Streamlined check-in process for guests, resulting in reduced wait times and increased efficiency.
- Assisted in resolving guest issues, leading to improved customer feedback scores.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
Servers Assistant
The Gallery Restaurant
09.2022 - 01.2023
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Greeted customers warmly to provide exceptional customer service.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Provided attentive service and proactively assessed guest needs.
Line Cook
Firebirds Wood Fired Grill
07.2021 - 09.2022
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Enhanced customer satisfaction by efficiently preparing high-quality meals in a fast-paced kitchen environment.
- Streamlined cooking processes for increased productivity and reduced food waste.
- Collaborated with team members to accurately fulfill complex orders within tight timeframes.
- Meticulously followed health and safety guidelines, contributing to a clean and sanitary kitchen workspace.
Food and Beverage Attendant
Bowlero Lanes
08.2019 - 05.2021
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Assisted in menu development, resulting in increased sales and positive feedback from customers.
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
Volunteer
Special Olympics North Carolina
01.2018 - 12.2018
- Enhanced athlete experience by providing support and encouragement during events.
- Promoted inclusivity and diversity through engaging with athletes, families, and other volunteers.
- Collaborated with fellow volunteers to ensure smooth event operations and a positive atmosphere.
Education
Bachelor of Arts - Digital Communications And Multimedia
University of North Carolina At Charlotte
Charlotte, NC12.2023
Skills
- Attention to detail
- Product knowledge
- Empathy and understanding
- Interpersonal skills
- Telephone etiquette
- Active listening
- Problem-solving abilities
- Time management
- Team collaboration
Timeline
Servers Assistant
The Gallery Restaurant
09.2022 - 01.2023
Welcome Team Member
Crawl Space Brothers
01.2022 - Current
Line Cook
Firebirds Wood Fired Grill
07.2021 - 09.2022
Food and Beverage Attendant
Bowlero Lanes
08.2019 - 05.2021
Volunteer
Special Olympics North Carolina
01.2018 - 12.2018
Bachelor of Arts - Digital Communications And Multimedia
University of North Carolina At Charlotte
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