Ryan Parent
Raleigh,NC
Summary
A highly motivated and results-driven professional with proven success in relationship management within multiple industries. Experienced in digital media advertising and leveraging technology to drive client engagement and satisfaction. Adept at interpreting and presenting data in a consultative manner to influence decision-making and solve complex problems. Exceptional communicator and presenter with the ability to listen for understanding and deliver tailored solutions. Strong work ethic, high integrity, and a self-starter with the ability to manage client relationships to the highest degree.
Overview
7
7
years of professional experience
Work History
Account Manager
AIM-Auction Direct USA
04.2023 - Current
- Successfully cultivated and managed relationships within the automotive industry, ensuring client satisfaction and retention.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Utilized Salesforce to track client interactions, manage data, and report on key metrics.
- Exceeded goal of meeting with 2 new potential clients per week to present the business model while building value into why it was beneficial to conduct business with us.
Realtor
RE/MAX
05.2021 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Partnered with Zillow to acquire leads with a conversion rate of 30%, which was 20% higher than quota.
Automotive Sales Consultant
Auction Direct USA
02.2018 - 04.2021
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Expert in utilizing CRM systems (e.g., Salesforce, eLead) to streamline client management, track sales progress, and grow business.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Top 5 company wide performer for 32 out of 38 months, along with a 68% conversion rate with extended warranty sales.
Skills
- Communication
- Sales Development
- Data Analysis
- Account Management
- Strong Negotiation skills
- Resilience Under Pressure
- Expert Customer Service
- Market Analysis
- Market Knowledge
- Organization
Timeline
Account Manager
AIM-Auction Direct USA
04.2023 - Current
Realtor
RE/MAX
05.2021 - Current
Automotive Sales Consultant
Auction Direct USA
02.2018 - 04.2021
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