Ryan Michael Taylor
Dobson
Summary
Accomplished retail leader specialized in digital fulfillment and operational excellence. Drove significant improvements in order management and customer satisfaction by fostering cross-functional collaboration and mentoring team members. Known for enhancing department performance through strategic development and process optimization.
Overview
4
4
years of professional experience
Work History
Digital Team Lead
Walmart
06.2025 - Current
- Led and developed a team of 87 associates in high-volume digital fulfillment, averaging 600 daily orders.
- Managed key metrics, including first-time pick rate and customer satisfaction, to enhance operational performance.
- Transformed department performance from bottom to top 50 among 150 stores through focused associate development.
- Mentored associates and trained three digital team leads to build future leadership capacity.
- Served as subject matter expert, onboarding and training a newly promoted leader for digital operations.
- Fostered accountability culture through regular feedback and performance coaching.
- Collaborated with store leadership to identify opportunities for improvement and enhance customer experiences.
- Executed process improvements that streamlined daily tasks and increased overall efficiency.
Digital Associate
Walmart
05.2023 - 06.2025
- Designated as the department's leadership successor due to performance, initiative, and leadership potential.
- Collaborated with department leadership to enhance operational knowledge and develop leadership skills, strengthening overall team capabilities.
- Assisted in training new associates and supporting daily operational execution while consistently exceeding performance expectations.
- Achieved proficiency in all areas of digital operations through targeted cross-training initiatives.
Food & Consumables Associate
Walmart
05.2022 - 05.2023
- Managed merchandising and inventory for Health & Beauty, Pharmacy, Pets, Paper Goods, and Chemicals, ensuring operational standards were consistently met.
- Established partnerships across departments to enhance storewide operational success.
- Promoted from CAP 2 after three months due to exceptional work ethic, initiative, and consistent performance.
CAP 2 Associate
Walmart
02.2022 - 05.2022
- Recognized for high productivity and initiative, resulting in a swift promotion.
- Supported freight processing, inventory flow, and merchandising execution to enhance operational efficiency.
- Stocked shelves and organized merchandise for optimal presentation.
- Assisted customers with product inquiries and locating items in the store.
- Maintained clean and safe work areas according to company standards.
Education
High School Diploma -
Surry Central High School
Dobson, NC05-2023
Skills
- Digital operations
- Operational Excellence
- Business Metric Analysis
- Process Improvement
- Customer Experience
- Change Leadership
- Workforce Planning
- Cross-functional collaboration
- Team management
- Strategic Leadership
- Talent Development
- Continuous Improvement
- Associate mentoring
- Conflict Resolution
- Inventory & Merchandising
Professional Highlights
- More than four years of progressive leadership and operational experience.
- Currently lead a team of 87 associates.
- Oversee operations averaging approximately 600 customer orders each day.
- Improved department performance from near the bottom of a 150-store ranking to the top 50, with continued month-over-month improvement.
- Successfully trained three Team Leads.
- Helped onboard and develop a newly promoted Digital department leader.
- Advanced through four Walmart positions based on performance, initiative, and leadership potential.
Timeline
Digital Team Lead
Walmart
06.2025 - Current
Digital Associate
Walmart
05.2023 - 06.2025
Food & Consumables Associate
Walmart
05.2022 - 05.2023
CAP 2 Associate
Walmart
02.2022 - 05.2022
High School Diploma -
Surry Central High School