Ryan Martin
Charlotte
Summary
Flexible and educated Human Resources Assistant with 5 years of experience. Advanced knowledge of HR principles and procedures. Well-versed in processing new hire and exit paperwork and maintaining accurate files.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Boardwalk Billies
Charlotte, NC
09.2023 - 11.2025
- Trained and mentored new employees on company policies, customer service standards, workplace safety, and operational procedures, enhancing team knowledge and retention.
- Coordinated staffing coverage through effective scheduling and labor planning to meet operational needs.
- Led shift teams of 15-20 employees, delegating responsibilities and monitoring performance to maintain operational standards.
- Oversaw daily operations ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance service delivery and operational efficiency.
- Developed staff schedules to maintain adequate coverage during peak hours.
- Coordinated training sessions to improve product knowledge among staff members.
- Analyzed customer feedback to drive improvements in service quality and customer satisfaction.
Banquet Captain and Event Coordinator
Fahrenheit Charlotte
Charlotte, NC
03.2021 - 08.2023
- Led cross-functional teams during high-volume events, ensuring seamless execution and resolving issues promptly.
- Addressed employee and client concerns to foster positive relationships and achieve successful event outcomes.
- Coordinated with kitchen staff to optimize meal preparation and timely service delivery during events.
- Coordinated setup and breakdown of banquet facilities, maintaining high standards of cleanliness and organization.
- Trained new team members on service protocols and event procedures, enhancing overall team performance.
- Resolved guest inquiries and concerns promptly, fostering positive relationships and repeat business opportunities.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
Education
Bachelor of Arts - Political Science, Minor in Psychology
UNIVERSITY OF NORTH CAROLINA at Charlotte
Charlotte08-2026
PHR - Professional in Human Resources
HRCI
Charlotte12-2026
Skills
- Talent acquisition
- Customer relations
- Customer engagement
- Operational compliance
- HR policies and procedures
- Labor planning
- Performance management
- Team development
- Project planning
- Event coordination
Eagle Scout
Successfully earned my Eagle Scout award and was awarded the triple crown for completing every high adventure base, which less than 1% of scouts finish.
Accomplishments
- Boy Scouts of America:
- Eagle Scout (Troop 503) Led Eagle project that required over 300 volunteer hours and raised $1,200 to complete the work.
- Triple Crown of National High Adventure Award Earned by less than 10% of Scouts for completing all 3 high adventure bases
- Merit Badges (sample): Citizenship in the Community, Citizenship in the Nation, Citizenship in the World, Personal Fitness, Crime Prevention, First Aid, Camping, Mammal Study, Communications, Life Saving, Hiking, Environmental Science, Personal Management, Tracking
- Sea Base: Participants spend 10 days operating 45' - 50' sailboats.
- Captain's Award
- 50-Miler Award for navigating 50 miles on water
- Gaia (Leave No Trace trainer)
- Honors:
- Order of the Arrow
- National Youth Leadership Training
- Leadership Positions Held: Patrol Leader, Senior Patrol Leader
Other Work Experience
Cheesecake Factory, Linville Ridge Resort and Spa, Pet Supplies Plus
Timeline
Restaurant Manager
Boardwalk Billies
09.2023 - 11.2025
Banquet Captain and Event Coordinator
Fahrenheit Charlotte
03.2021 - 08.2023
Bachelor of Arts - Political Science, Minor in Psychology
UNIVERSITY OF NORTH CAROLINA at Charlotte
PHR - Professional in Human Resources
HRCI