Ryan Mangan
Lewisville
Summary
Results-driven professional with extensive experience in home improvement consultation and sales strategy development. Skilled in building strong client relationships and resolving issues efficiently, ensuring exceptional customer service and tailored solutions that meet diverse needs.
Overview
13
13
years of professional experience
Work History
In Home Consultant
Lowe's Home Improvement
Greensboro
12.2021 - Current
- Consulted with clients to identify home improvement needs and preferences.
- Demonstrated product features and benefits to enhance customer understanding.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Provided expert advice on design options and installation processes.
- Developed personalized project plans based on customer specifications.
- Ensured excellent customer service throughout the consultation process.
- Maintained accurate records of all interactions with customers.
Design Consultant
Ashley Furniture
Winston-Salem
09.2016 - 11.2021
- Conducted in-depth consultations to understand client style preferences and needs.
- Managed multiple design projects simultaneously while ensuring timely delivery of services.
- Developed strong relationships with clients through effective communication and follow-up.
- Provided feedback on the functionality, usability, and aesthetics of existing products.
- Stayed up-to-date on current design trends in order to provide fresh ideas.
- Maintained organized records of all design files and documents.
Sales Representative
Verizon Wireless
Winston-Salem
10.2012 - 08.2016
- Built relationships with customers to enhance satisfaction and loyalty.
- Collaborated with team members to achieve store goals and targets.
- Resolved customer complaints promptly to ensure a positive experience.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Generated new sales leads through cold calling and networking activities.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Associates - Business Administration And Management
Forsyth Technical Community College
Winston-Salem, NC05.2004
Skills
- Home improvement consultation
- Product demonstration
- Closing techniques
- Customer relationship management
- Client engagement
- Sales strategy development
- Effective communication
- Detail orientation
- Prospecting clients
- Customer retention abilities
Timeline
In Home Consultant
Lowe's Home Improvement
12.2021 - Current
Design Consultant
Ashley Furniture
09.2016 - 11.2021
Sales Representative
Verizon Wireless
10.2012 - 08.2016
Associates - Business Administration And Management
Forsyth Technical Community College