Ryan Icaza
Rocky Mount
Summary
Dynamic restaurant shift manager known for strong communication and multitasking skills. Experienced in overseeing daily operations, resolving customer complaints, and managing a motivated team environment to achieve high service quality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Shift Manager
Taco Bell
Rocky Mount
09.2023 - Current
- Supervised daily operations of the restaurant during assigned shifts.
- Trained and mentored new team members on company policies.
- Managed inventory levels and placed orders for necessary supplies.
- Ensured compliance with food safety and health regulations.
- Resolved customer complaints and maintained service quality standards.
- Collaborated with staff to maintain a clean and organized work environment.
- Resolved customer complaints in a timely manner.
- Maintained inventory of supplies and equipment, ordering as necessary.
- Monitored cash registers during shifts to ensure accuracy of transactions.
- Organized daily activities, delegated duties to employees, handled employee concerns or issues, and addressed disciplinary matters when necessary.
- Inspected dining room serving stations for neatness, cleanliness, adequate supplies of needed items, correct temperature of foods, freshness of products served in accordance with established standards.
- Handled closing procedures including counting money in drawers at end of shift.
- Ensured all safety and sanitation regulations were followed in the restaurant.
- Attended regular meetings with management staff to discuss any changes or new policies implemented by corporate office.
Education
High School Diploma -
Rocky Mount High School
Rocky Mount, NC05-2023
Skills
- Inventory management
- Food safety compliance
- Customer service
- Team leadership
- Process optimization
- Cash handling
- Effective communication
- Staff motivation
- Maintain food safety
- Back of house management
- Performance monitoring
- Multitasking Abilities
- Training and onboarding
- Analytical thinking
- Money counting
- Teamwork
- Task prioritization
- Relationship building
- Staff training
Languages
Spanish
Professional
Certification
ServSafe
Timeline
Restaurant Shift Manager
Taco Bell
09.2023 - Current
High School Diploma -
Rocky Mount High School