Ryan Hogan
Charlotte
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Verizon Wireless
02.2023 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Assistant Manager
Verizon Wireless
04.2021 - 02.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Assistant Manager
Verizon Wireless
01.2019 - 04.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Lead Solutions Specialist
Verizon Wireless
10.2018 - 01.2019
- Acting manager when no manager is on duty
- Established a reputation as the go-to expert on our solutions portfolio within the industry by participating in conferences, webinars, and other knowledge-sharing forums.
- Enhanced team productivity by providing technical guidance and mentorship to junior Solutions Specialists.
- Exceeded sales targets consistently through a proactive approach to lead generation, prospecting, and relationship building with potential clients.
Solutions Specialist
Verizon Wireless
10.2015 - 10.2018
- Working commission sales and providing solutions for all customers
- Maintained all responsibilities in both the Colonie Center and Central Ave locations
- Increased productivity by collaborating with management to develop process improvements.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
Customer Service Specialist/Cashier/Sales Associate
Dick’s Sporting Goods
05.2013 - 10.2015
- Responsible for direct interaction with customers, answering questions and solving problems
- Oversee cashiers and maintenance of front-end of store
- Handle monetary transactions and cash office openings/closings
- Sales associate for the Golf Department, overseeing all aspects of the golf area
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Education
A.A.S. - Business
Erie Community College
Buffalo, NYRegents Diploma -
Chenango Forks High School
Binghamton, NY06.2011
Skills
- Effective Communication
- Team leadership
- Customer service excellence
- Effective Multi-Tasking
- Critical Thinking in Problem Resolution
- Goal-Driven in Commission Targets
Timeline
Assistant Manager
Verizon Wireless
02.2023 - 11.2024
Assistant Manager
Verizon Wireless
04.2021 - 02.2023
Assistant Manager
Verizon Wireless
01.2019 - 04.2021
Lead Solutions Specialist
Verizon Wireless
10.2018 - 01.2019
Solutions Specialist
Verizon Wireless
10.2015 - 10.2018
Customer Service Specialist/Cashier/Sales Associate
Dick’s Sporting Goods
05.2013 - 10.2015
Regents Diploma -
Chenango Forks High School
A.A.S. - Business
Erie Community College
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