Professional Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Ryan Grossfuss

American Airlines
ROCKY MOUNT
21
years of professional experience

Dedicated sales representative with a strong background in customer service and relationship building. Committed to enhancing customer experiences and driving efficiency through effective communication and strategic process improvements.

Work History

Sales Representative

21 Years 5 Months
American Airlines | 03.2005 - Current

Facilitated seamless experiences for premium customers throughout entire engagement process.

  • Assisted customers with flight bookings, changes, and cancellations using proprietary reservation systems.
  • Implemented strategies to uphold high standards in customer service sales and operational efficiency.

Assistant Brewer

8 Months
Koi Pond Brewing | 08.2020 - 04.2021
  • Contributed to brewing processes and maintained the quality and consistency of ingredients.
  • Monitored fermentation stages, adjusting parameters to optimize flavor profiles.
  • Collaborated with lead brewer on recipe development and ingredient sourcing.
  • Implemented process improvements that increased brewing efficiency and reduced waste.

Assistant Tap Room Manager

8 Months
Bull Durham Beer Co. | 01.2018 - 09.2018
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Organized and managed events aimed at enhancing brand recognition and market visibility.
  • Led operational initiatives to enhance production efficiency across brewing processes.
  • Managed cross-functional teams to ensure seamless brewery operations and quality control.
  • Developed training programs for staff, promoting skill enhancement and knowledge retention.

Education

Associate of Science - Accounting

Trine University | Angola, IN | 05-2026
  • President's List January 25, May 25, May 26
  • Awarded Silver Key Award
  • Magna cum laude graduate
  • 3.915 GPA

Skills

Customer service
Client engagement
Relationship building
Process improvement
Complex Problem-solving
Interpersonal communication skills

Accomplishments

  • Successfully launched seltzers in our brew space at Koi Pond Brewing Co.

Timeline

Assistant Brewer

Koi Pond Brewing
08.2020 - 04.2021Read More

Assistant Tap Room Manager

Bull Durham Beer Co.
01.2018 - 09.2018Read More

Sales Representative

American Airlines
03.2005 - CurrentRead More

Trine University

Associate of Science from Accounting
Read More
Ryan Grossfuss