Dedicated sales representative with a strong background in customer service and relationship building. Committed to enhancing customer experiences and driving efficiency through effective communication and strategic process improvements.
Work History
Sales Representative
21 Years 5 Months
American Airlines | 03.2005 - Current
Facilitated seamless experiences for premium customers throughout entire engagement process.
Assisted customers with flight bookings, changes, and cancellations using proprietary reservation systems.
Implemented strategies to uphold high standards in customer service sales and operational efficiency.
Assistant Brewer
8 Months
Koi Pond Brewing | 08.2020 - 04.2021
Contributed to brewing processes and maintained the quality and consistency of ingredients.
Monitored fermentation stages, adjusting parameters to optimize flavor profiles.
Collaborated with lead brewer on recipe development and ingredient sourcing.
Implemented process improvements that increased brewing efficiency and reduced waste.
Assistant Tap Room Manager
8 Months
Bull Durham Beer Co. | 01.2018 - 09.2018
Maintained professional, organized, and safe environment for employees and patrons.
Organized and managed events aimed at enhancing brand recognition and market visibility.
Led operational initiatives to enhance production efficiency across brewing processes.
Managed cross-functional teams to ensure seamless brewery operations and quality control.
Developed training programs for staff, promoting skill enhancement and knowledge retention.
Education
Associate of Science - Accounting
Trine University | Angola, IN | 05-2026
President's List January 25, May 25, May 26
Awarded Silver Key Award
Magna cum laude graduate
3.915 GPA
Skills
Customer service
Client engagement
Relationship building
Process improvement
Complex Problem-solving
Interpersonal communication skills
Accomplishments
Successfully launched seltzers in our brew space at Koi Pond Brewing Co.