Summary
Overview
Work History
Education
Skills
Leadershipservice
Timeline
Generic

Ryan Grandison

Charlotte

Summary

Dedicated and customer-focused professional with extensive experience in customer service and support. Proven ability to resolve issues efficiently while maintaining a positive customer experience. Currently completing a degree in Criminology with one class remaining, demonstrating strong commitment to personal and professional development. Excellent communication skills and a collaborative approach to problem-solving, with a track record of exceeding customer expectations. Seeking to leverage skills and knowledge in a dynamic team environment to enhance customer satisfaction and drive company success.

Overview

3
3
years of professional experience

Work History

Modivcare

Arise Solutions
10.2023 - 06.2024
  • Managed routine medical transportation, meal delivery, remote patient monitoring, and personal in-home care.
  • Resolved member concerns while ensuring requests are processed in an accurate and timely manner.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Intuit Turbotax & Quickbooks

Omni Interactions
01.2022 - 08.2023
  • Answer calls for 8 hrs a day and help clients troubleshoot or deal with minor tax corrections
  • The official title was an independent contractor who supported Omni clients.

Licensed Life Insurance Broker

Family First Life
09.2021 - 01.2022
  • Within this role I made around 150-200 cold calls a day to set appointments and provide willing customers with life insurance
  • My responsibilities as a life insurance agent were to provide advice, conduct intermediary services between the client and the insurance company, and sell life policies that payout when the life insured person dies.

Education

Bachelor of Criminology -

University of North Carolina WIlmington
Wilmington, NC

North Carolina Insurance Producer License -

North Carolina Department of Insurance
11.2021

Skills

  • Computer proficiency
  • Salesforce
  • Cloud GCP
  • Data Entry
  • Customer Service
  • Software Troubleshooting
  • Research
  • Clear Communication Skills

Leadershipservice

  • NABA Queens College, National Association of Black Accountants (NABA)
  • Hunter Woods Nursing and Rehabilitation Center, Volunteer, Religious Leader for Sabbath services for all residents of retirement homes. Led services, delivered sermons, and coordinated with others for enrichment of services (musicians, scholars, etc.)
  • Delta Tau Delta International Fraternity, Vice President, Managed a group of 55 people weekly. Helped manage finances of the fraternity including annual, monthly and weekly budgets. Attended weekly chapter and executive board meetings to plan and execute social, community service and fundraising events.
  • Delta Tau Delta International Fraternity, Philanthropy Head, Managed and executed a Marathon in support of Juvenile Diabetes Research Foundation (JDRF).

Timeline

Modivcare

Arise Solutions
10.2023 - 06.2024

Intuit Turbotax & Quickbooks

Omni Interactions
01.2022 - 08.2023

Licensed Life Insurance Broker

Family First Life
09.2021 - 01.2022

North Carolina Insurance Producer License -

North Carolina Department of Insurance

Bachelor of Criminology -

University of North Carolina WIlmington
Ryan Grandison