RYAN FARR
Forest City
Summary
Dynamic senior retail and operations leader with nearly 30 years of experience enhancing store performance, fostering team development, and achieving operational excellence across specialty retail, hospitality, and healthcare sectors. Recognized for stabilizing operations, elevating customer experiences, and cultivating high-performing teams that drive results. Proven track record of adaptability and technological proficiency supports a commitment to continuous growth in retail or operations leadership roles. Passionate about leveraging extensive expertise to contribute to organizational success and innovation.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Assistant Manager, Operations
Old Navy
06.2025 - Current
- Support daily store operations including asset protection, stockroom organization, and back-of-house efficiency
- Train and onboard new employees, reinforcing operational standards and loss-prevention procedures
- Partner with store leadership to ensure inventory accuracy, safe work practices, and smooth floor execution
- Contribute to a positive customer experience through strong operational support and team readiness
General Manager
Shoji Spa & Lodge
11.2024 - 06.2025
- Directed day-to-day operations across front desk, housekeeping, grounds, and maintenance teams
- Led hiring and staffing for all departments, ensuring service standards and operational coverage
- Increased monthly revenue through team engagement and strategic upselling of services, packages, and retail items
- Collaborated with ownership on labor budgeting, retail strategy, and operational planning
- Led by example to improve employee engagement, productivity, and guest satisfaction
Store Manager
Bath & Body Works
10.2015 - 07.2024
- Managed all aspects of high-volume retail operations in a fast-paced environment
- Supervised 20+ associates year-round and 35+ during peak holiday seasons
- Exceeded sales plan by 10%+ in 8 of 12 months in final year
- Oversaw inventory control, cash management, store opening/closing, and backroom organization
- Led hiring, training, coaching, and performance management of store associates
- Successfully managed the closure of the Morganton location, including labor planning, inventory redistribution, logistics coordination, and timeline execution
- Improved customer satisfaction through targeted training in service standards and product knowledge
Training Director / Owner
Farmmacy Recruitment & Training Services
10.2007 - 10.2015
- Designed and delivered customized customer service and training programs for diverse business clients
- Recruited pharmacists and pharmacy technicians throughout the Southeast for independent and chain pharmacies
- Transitioned services to in-home support for ALS patients, coordinating care and daily routines
- Partnered with nutritionists to develop meal plans focused on muscle maintenance and energy support
- Implemented daily physical therapy schedules and managed prescription and OTC medication administration
Certified Pharmacy Technician (Level III)
Rutherford Hospital
01.2007 - 10.2007
- Assisted pharmacists with IV preparation, chemotherapy compounding, unit dose distribution, and inventory control
- Coordinated with physicians and nursing staff to support medication needs for a 147-bed facility
Regional Training & HR Supervisor
Eckerd Corporation
02.1996 - 02.2007
- Advanced through multiple levels of field training before promotion to Training Supervisor for South Florida
- Supervised 6 district trainers and led training for 6,000+ associates, including pharmacists and store managers
- Partnered with Corporate Training on new program development and large-scale implementation
Store Manager
Movie Gallery
06.1995 - 02.1996
- Managed all store operations including staffing, training, financial controls, and customer service
- Recruited and trained an entirely new team, sparking a long-term focus on employee development
Education
Radio & Television Broadcasting Program
Isothermal Community College
Spindale, NC05-1997
Skills
- Operational leadership
- Store operations management
- Team Leadership & Development
- Talent acquisition and coaching
- Inventory & Order Management
- Retail opening and closing procedures
- Loss Prevention & Asset Protection
- Customer Service Management
- Technical proficiency
- Microsoft Office (Word, Excel, Outlook, PowerPoint, Access)
- Automated pharmacy systems experience
- Familiarity with multiple operating systems
- Web-based information analysis
- Scheduling and coordination
- Business forecasting
- Performance tracking
- Health and safety
Certification
- Certified Pharmacy Technician (PTCB)
- Certified PTCB Exam Prep Instructor
- Certified S.T.P. Class Instructor
- Hazmat Decontamination Certified
Timeline
Assistant Manager, Operations
Old Navy
06.2025 - Current
General Manager
Shoji Spa & Lodge
11.2024 - 06.2025
Store Manager
Bath & Body Works
10.2015 - 07.2024
Training Director / Owner
Farmmacy Recruitment & Training Services
10.2007 - 10.2015
Certified Pharmacy Technician (Level III)
Rutherford Hospital
01.2007 - 10.2007
Regional Training & HR Supervisor
Eckerd Corporation
02.1996 - 02.2007
Store Manager
Movie Gallery
06.1995 - 02.1996
Radio & Television Broadcasting Program
Isothermal Community College