Ryan Duncan

-Actively supported efforts to enhance the customer experience by assisting agents with account activation, troubleshooting, and problem resolution.
- Provided guidance and training to all staff on system navigation and best practices, functioning as a resource for complex technical support issues.
- Demonstrated specialized knowledge in Spectrum products and services, effectively presenting and discussing technical information with customers.
- Coordinated with Call Center Supervisors to ensure efficient operations and high levels of customer satisfaction while handling escalated and complex interactions.

-Utilize strong communication and troubleshooting skills to assist customers with video repair inquiries, ensuring a high-quality experience with cable and video products.
- Handle inbound calls to resolve a variety of topics including billing questions, account updates, and subscriber challenges.
- Maintain up-to-date knowledge of Spectrum’s core TV products, services, and billing processes to provide accurate and efficient customer service.
- Collaborate with a supportive team in a fast-paced 24/7 call center environment, managing multiple tasks concurrently and effectively.
- Document customer interactions and account records accurately based on actions taken, complying with all company policies and procedures.