Ruthie Hairfield

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Randolph Community College and Rockingham Community College

• Facilitated open communication between students and faculty members to address concerns or challenges faced during the course.
• Evaluated student performance through assessments, quizzes, and practical examinations, ensuring mastery of key concepts.
• Promoted a culture of professionalism among students by modeling appropriate workplace behaviors and emphasizing ethical conduct in patient care.
• Ensured accurate documentation of student progress by diligently recording grades, attendance records, and other pertinent information.
• Assisted in curriculum development efforts for the Phlebotomy program, aligning instruction with industry standards and accreditation requirements.

• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Centrifuged blood samples as outlined in clinical protocols.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Organized daily work based on collection priority.

• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Centrifuged blood samples as outlined in clinical protocols.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.

• Maintained sterile environments for safe and effective sample collection, reducing contamination risks.
• Consistently followed hospital protocol for proper disposal of biohazardous waste materials, ensuring safety compliance.