Russell Smith
Denton
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
41
41
years of professional experience
Work History
Pro Sales Specialist
Lowes Home Improvment
Lexington
04.1999 - Current
- Created and maintained customer relationships to ensure repeat business.
- Advised customers on appropriate solutions based on their needs.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
- Operated the register, handled cash, and processed credit card transactions.
- Established and managed key accounts with commercial customers.
- Engaged commercial or professional shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Used CRM tools to enhance customer service and drive sales.
Grocery Manager
Food Lion
Thomasville
09.1991 - 04.1999
- Oversaw daily operations of the store including opening and closing procedures.
- Reviewed purchase orders for accuracy before submitting them for processing.
- Monitored inventory levels and stock shelves with new merchandise.
- Organized promotional displays to maximize sales opportunities.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Resolved customer complaints in a courteous and professional manner.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
Grocery Stock Clerk
Food Lion
High Point
09.1984 - 08.1991
- Received, unloaded, and processed incoming shipments of grocery items.
- Identified damaged goods upon delivery and reported discrepancies accordingly.
- Ensured shelves were properly stocked with merchandise and rotated products according to expiration dates.
- Collaborated with team members to accomplish tasks efficiently during busy hours.
- Organized backroom storage areas for efficient retrieval of items.
- Assisted with unloading freight trucks at the start of each shift.
- Executed pricing changes on shelf tags using price gun when necessary.
- Operated cash register efficiently during peak business hours.
- Restocked shelves throughout the day as needed based on customer demand.
- Assisted customers in locating desired items in the store.
- Checked shelves for damaged or expired items and promptly removed for disposal.
- Replenished items to maintain stock availability.
- Lifted materials of varied weights on regular basis.
Education
High School Diploma -
Trinity High School
Trinity, NC06-1984
Some College (No Degree) - Commercial And Advertising Art
Guilford Technical Community College
Jamestown, NCSkills
- CRM software usage
- Key account management
- Effective communication
- Team collaboration
- Product knowledge
- New business generation
- Problem solving
References
References available upon request.
Timeline
Pro Sales Specialist
Lowes Home Improvment
04.1999 - Current
Grocery Manager
Food Lion
09.1991 - 04.1999
Grocery Stock Clerk
Food Lion
09.1984 - 08.1991
High School Diploma -
Trinity High School
Some College (No Degree) - Commercial And Advertising Art
Guilford Technical Community College
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