Russell Osselborn
Network Operation Supervisor
Winterville
Summary
I played a key role in building Thermo Fisher’s global Network Operations Center (NOC) from the ground up—helping to hire talent, develop operational playbooks, and establish a high-performing team. Leveraging my background as both a people leader and an engineer, I also led the successful integration of a $40 billion acquisition into our existing environment, aligning people, technologies, and leadership practices.
Currently, I lead a team of seven, overseeing individual projects as well as high-impact, complex issues with visibility across the organization.
Overview
4
4
years of professional experience
Work History
Network Operations Supervisor
Thermo Fisher
06.2023 - Current
- Supervised daily network operations, ensuring optimal performance and reliability of systems and infrastructure.
- Coordinated troubleshooting efforts for network issues, implementing solutions to minimize downtime and enhance service delivery.
- Managed team schedules and assignments, fostering a collaborative environment to meet operational targets and deadlines.
- Developed process documentation and standard operating procedures to streamline workflows and improve team efficiency.
- Collaborated with cross-functional teams to implement technology upgrades, enhancing system capabilities in alignment with organizational goals.
- Led incident response initiatives, coordinating rapid resolution strategies that minimized impact on business operations and maintained service continuity.
- Led the successful migration of critical systems to new platforms, minimizing disruption to business operations.
- Mentored junior staff, providing guidance on best practices in network operations management.
Network Engineer
Thermo Fisher
06.2021 - 01.2023
- Configured and maintained network devices, including routers and switches, ensuring optimal performance and security across the infrastructure.
- Monitored network traffic using tools such as Wireshark to identify bottlenecks and troubleshoot connectivity issues efficiently.
- Implemented VLANs to segment network traffic, enhancing security protocols and improving overall network efficiency.
- Provided technical support for staff on networking issues, facilitating timely resolutions that minimized downtime for critical operations.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Designed resilient networks to withstand unexpected events and expedite recovery.
- Planned implementation of network enhancements and upgrades.
Education
Bachelor of Science - Business IT Integration And Networking
Pennsylvania State University
University Park, PA05-2021
Associate of Science - Network And Cyber Security
Community College Beaver County
Beaver, United States06-2018
Skills
Network troubleshooting
Team management
Customer support
Escalation handling
Technical leadership
Effective communication
Problem-solving abilities
Troubleshooting and diagnosis
Timeline
Network Operations Supervisor
Thermo Fisher
06.2023 - Current
Network Engineer
Thermo Fisher
06.2021 - 01.2023
Bachelor of Science - Business IT Integration And Networking
Pennsylvania State University
Associate of Science - Network And Cyber Security
Community College Beaver County
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