Russell Maus
Mandolinos Artisan Pizza
Mooresville
6
years of professional experience
Customer-focused professional with extensive experience in resolving client inquiries and issues. Strong communication, problem-solving, and conflict resolution skills drive high customer satisfaction. Team-oriented and results-driven, thriving in fast-paced environments to enhance customer experiences and support overall team success.
Work History
Server
1 Month- Managed front-of-house operations and served food and beverages to customers
- Greeted guests promptly and presented menus with detailed knowledge of artisan pizza offerings.
- Took accurate food and beverage orders, confirming modifications and special requests.
- Delivered courses efficiently while coordinating timing with kitchen staff for smooth service.
Customer Service Advocate
1 Year 1 Month- Managed Drive-Up operations and assisted the front desk team.
- Assisted guests with purchases, returns, and product location inquiries.
- Resolved guest concerns using calm communication and service-focused problem solving.
- Processed transactions accurately at point of sale and self-checkout.
Service Advocate
1 Year- Resolved customer inquiries using effective communication and problem-solving techniques, enhancing customer satisfaction.
- Trained new team members on best practices for customer interaction and issue resolution, contributing to a more effective team.
- Supported team members by fostering collaboration and productivity, strengthening team dynamics.
Shipping Manager
1 Year 4 Months- Oversaw the shipping and receiving department.
- Coordinated outbound shipments to meet delivery schedules and customer requirements.
- Supervised packing, labeling, and staging processes for accurate order fulfillment.
- Verified shipping documentation, carrier details, and inventory records for accuracy.
Education
No Degree - Business Administration
No Degree - Business Administration
No Degree - Brewing, Distillation, And Fermentation
High school diploma - Business Administration
Skills
Order processing
Client relations
Front desk operations
Cash management
Guest interaction
Phone communication
Retail operations
Hospitality management
Problem-solving
Inventory stocking
Computer usage
Customer inquiries
Warehouse operations
Food serving
Retail sales
Hospitality
Stocking
Multitasking
Time coordination
Point of sale
Table service techniques
Sales operations
Guest support
Effective communication
Food preparation
Organizational skills
Critical thinking
Team training
Operational coordination
Timeline
Server
Mandolinos Artisan Pizza
09.2026 - CurrentRead More
Customer Service Advocate
Target
05.2024 - 06.2025Read More
Service Advocate
Harris Teeter Grocery Store
11.2022 - 11.2023Read More
Shipping Manager
EZ Claw
03.2021 - 07.2022Read More
Mitchell Community College
No Degree from Business Administration
Read More
Cape Fear Community College
No Degree from Business Administration
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Asheville-Buncombe Technical Community College
No Degree from Brewing, Distillation, And Fermentation
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Lake Norman High School
High school diploma from Business Administration
Read More