Russell Hammond
Newport
Summary
Dynamic Automotive Sales Professional with a proven track record at Kurtis Chevrolet, excelling in sales negotiation and customer relationship management. Achieved significant increases in customer satisfaction through tailored service and effective product presentations. Strong expertise in vehicle financing, combined with exceptional interpersonal skills, ensures seamless transactions and lasting client relationships.
Overview
36
36
years of professional experience
Work History
Automotive Sales Professional
Kurtis Chevrolet
01.2022 - Current
- Collaborated with finance team to secure optimal financing solutions for customers.
- Enhanced customer satisfaction through personalized service and diligent followup.
- Delivered exceptional product presentations, resulting in increased customer confidence and higher sales rates.
- Attended industry conferences and training events, continually refining skills and broadening knowledge base.
Automotive Sales Professional
Morehead Motor Company
05.2021 - 10.2021
- Negotiated deals skillfully, securing favorable terms for both the buyer and dealership while maintaining high profit margins.
- Offered tailored test-drives based on customer preferences to enhance their decision-making process.
- Facilitated smooth transactions by preparing all necessary documentation in a timely manner.
- Provided comprehensive after-sales support, addressing any concerns or questions from clients promptly.
- Leveraged social media platforms to engage potential buyers, promote dealership offerings, and expand brand reach.
Assistant Manager
Pizza Hutt
09.2020 - 05.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Automotive Sales Professional
Kurtis Chevrolet
10.2017 - 02.2020
- Collaborated with finance team to secure optimal financing solutions for customers.
- Enhanced customer satisfaction through personalized service and diligent followup.
- Delivered exceptional product presentations, resulting in increased customer confidence and higher sales rates.
- Served as a liaison between customers and service departments, ensuring seamless post-sale experiences.
- Offered tailored test-drives based on customer preferences to enhance their decision-making process.
Automotive Sales Professional
Stevenson Chevrolet
12.2015 - 10.2017
- Collaborated with finance team to secure optimal financing solutions for customers.
- Enhanced customer satisfaction through personalized service and diligent followup.
- Delivered exceptional product presentations, resulting in increased customer confidence and higher sales rates.
- Attended industry conferences and training events, continually refining skills and broadening knowledge base.
- Served as a liaison between customers and service departments, ensuring seamless post-sale experiences.
- Offered tailored test-drives based on customer preferences to enhance their decision-making process.
Motel Manager
Oak Grove Motel
05.2014 - 05.2017
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Managed daily operations for better customer service and increased revenue.
- Conducted regular property inspections to address maintenance issues promptly, maintaining a well-kept appearance for the motel.
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
Tax Preparer
H&R Block
01.2013 - 04.2017
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
- Completed and filed returns with tax departments at local, state, and federal levels.
Security
Universal Protection Services
05.2015 - 09.2015
- Enhanced client safety by conducting thorough security assessments and implementing tailored security protocols.
- Strengthened security measures, conducting regular checks and updating protocols.
- Identified and reported suspicious activity to prevent security incidents.
- Monitored gate areas and addressed security situations with management.
- Observed security systems and responded to security breaches quickly for prompt emergency support.
Automotive Sales Professional
Dick Dyer Toyota
10.2013 - 05.2014
- Collaborated with finance team to secure optimal financing solutions for customers.
- Enhanced customer satisfaction through personalized service and diligent followup.
- Delivered exceptional product presentations, resulting in increased customer confidence and higher sales rates.
- Negotiated deals skillfully, securing favorable terms for both the buyer and dealership while maintaining high profit margins.
- Offered tailored test-drives based on customer preferences to enhance their decision-making process.
Army Recruiter
US Army
10.2005 - 07.2013
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Studied job descriptions and qualifications to determine applicant requirements.
- Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
- Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
Infantryman
US Army
08.1989 - 07.2013
- Enhanced unit readiness by conducting rigorous training exercises and maintaining strict adherence to standards.
- Fostered an environment of mutual respect and trust among diverse team members by modeling exemplary behavior, open communication, and empathy towards individual challenges.
- Increased situational awareness for commanders by providing real-time intelligence updates on enemy positions during reconnaissance patrols.
Education
Associate of Applied Science - American History Law Enforcement
Jefferson Community College
Watertown05-1999
Skills
- Customer relationship management
- Product presentation
- Vehicle financing
- Sales negotiation
- After-sales support
- Social media marketing
- Strong negotiation skills
- Product knowledge expertise
- Vehicle appraisal
Languages
English
Full Professional
Timeline
Automotive Sales Professional
Kurtis Chevrolet
01.2022 - Current
Automotive Sales Professional
Morehead Motor Company
05.2021 - 10.2021
Assistant Manager
Pizza Hutt
09.2020 - 05.2021
Automotive Sales Professional
Kurtis Chevrolet
10.2017 - 02.2020
Automotive Sales Professional
Stevenson Chevrolet
12.2015 - 10.2017
Security
Universal Protection Services
05.2015 - 09.2015
Motel Manager
Oak Grove Motel
05.2014 - 05.2017
Automotive Sales Professional
Dick Dyer Toyota
10.2013 - 05.2014
Tax Preparer
H&R Block
01.2013 - 04.2017
Army Recruiter
US Army
10.2005 - 07.2013
Infantryman
US Army
08.1989 - 07.2013
Associate of Applied Science - American History Law Enforcement
Jefferson Community College
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