Rudy Digsby
Durham
Summary
Results-driven Shift Manager with proven expertise in team leadership, compliance monitoring, and operational efficiency. Known for enhancing customer service and implementing process improvements to achieve high standards in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager
Wendy's
Durham
01.2025 - Current
- Supervised team members during peak hours to maintain service quality and meet customer demand.
- Trained new employees on customer service and operational procedures.
- Managed inventory levels to maintain stock availability and reduce waste.
- Ensured compliance with food safety standards and health regulations.
- Coordinated shift schedules to align staff coverage with peak business hours, improving operational efficiency.
- Monitored cash handling procedures for accuracy and security compliance.
- Supported staff with critical tasks during busy hours.
- Cultivated positive working relationships with staff, customers, and vendors to enhance collaboration and service experience.
Clean Room Technician
Wolfspeed
Durham
01.2024 - 04.2025
- Operated and maintained cleanroom equipment following strict protocols.
- Conducted routine cleaning and sanitization of controlled environments.
- Documented compliance with safety and regulatory standards consistently.
- Trained new technicians on cleanroom procedures to ensure consistent adherence to protocols.
- Monitored air quality and environmental conditions regularly.
- Conducted audits to verify compliance with cleanroom requirements, enhancing operational integrity.
- Ensured sterile cleanroom environment through strict adherence to Good Manufacturing Practices and proper garment usage.
- Fabricated semiconductors in cleanroom, maintained precision equipment, and dried incoming parts.
- Performed visual inspections of products manufactured in a controlled environment.
- Assisted management in verifying compliance of clean room staff with mandated standards.
- Installed, tested and certified new equipment used in the manufacturing process according to established protocols.
- Ensured compliance with cGMP guidelines and safety protocols at all times.
- Maintained cleanroom equipment by performing regular checks and calibrations, ensuring compliance with safety standards.
Electronics Technician
Walmart
Durham
04.2023 - 04.2024
- Diagnosed and repaired electronic equipment to ensure smooth store operations.
- Identified and diagnosed malfunctioning electronic components, systems, and equipment.
- Worked both independently and with crews to interpret electrical malfunctions and make repairs quickly to minimize downtime for customers.
- Calibrated electrical instruments using standard test equipment such as oscilloscopes, signal generators and multimeters.
- Trained other technicians in the use of specialized diagnostic tools and software programs.
- Reviewed service manuals and schematics while troubleshooting to determine the root cause of malfunctioning units.
- Performed preventive maintenance on electronics systems to ensure optimal performance.
- Read schematics and technical diagrams to determine the best course of action for repairs or modifications.
Crew Member
Bojangles' Famous Chicken 'n Biscuits
Durham
01.2021 - 05.2022
- Prepared and served food items to customers efficiently.
- Maintained cleanliness of dining area and kitchen equipment.
- Operated kitchen equipment according to safety guidelines.
- Processed customer orders accurately, ensuring efficient service at the register.
- Collaborated with team members to ensure smooth service flow.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Served food promptly, contributing to positive guest experiences.
- Organized and restocked supplies to maintain efficient operations.
- Resolved customer complaints professionally, enhancing customer satisfaction.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
Kitchen Manager
Happy+Hale
Durham
03.2019 - 06.2020
- Oversaw daily kitchen operations including meal preparation, cooking methods, portion sizes, and plate presentation to ensure high-quality service.
- Managed daily kitchen operations to ensure smooth workflow and efficiency.
- Coordinated staff scheduling to align labor resources with business volume and improve workflow.
- Trained new staff on food preparation and safety procedures.
- Ensured compliance with health regulations and food safety standards.
- Oversaw inventory management and conducted regular stock checks.
- Developed and implemented menu items in collaboration with chefs.
- Fostered a positive team environment through effective communication and leadership.
- Maintained kitchen equipment and arranged for repairs as needed.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Educated staff on proper use of kitchen equipment to ensure functionality.
- Led regular staff meetings to communicate menu changes, reinforce safety protocols, and provide performance feedback.
- Used learning tools and programs to develop and maintain knowledge of food products, promotions and sales functions.
Education
Master of Arts - Criminal Justice
Pitt Community College
Winterville, NC06-2029
High School Diploma -
Northern High School
117 Tom Wilkerson Dr Durham Nc 06-2012
Skills
- Shift leadership
- Team leadership
- Training and mentoring
- Employee training
- Process improvement
- Operational efficiency
- Compliance monitoring
- Regulatory adherence
- Safety compliance
- Inventory management
- Inventory controls
- Supply ordering
- Opening and closing procedures
- Budget management
- Technical troubleshooting
- Documentation and reporting
- Customer service
- Delegating work
- Interpersonal skills
- Positive attitude
- Shift checklists
Languages
English
Full Professional
Certification
- Servsafe certified
- OSHA certified
- Food safety certification
Accomplishments
- Servsafe certification
- Osha certification
- Food safety certification
Timeline
Shift Manager
Wendy's
01.2025 - Current
Clean Room Technician
Wolfspeed
01.2024 - 04.2025
Electronics Technician
Walmart
04.2023 - 04.2024
Crew Member
Bojangles' Famous Chicken 'n Biscuits
01.2021 - 05.2022
Kitchen Manager
Happy+Hale
03.2019 - 06.2020
Master of Arts - Criminal Justice
Pitt Community College
High School Diploma -
Northern High School