Rubisel Murillo

Rental Manager

• Manage daily operations for a fleet of more than 140 rental vehicles across two locations.
• Supervise, train, schedule, and lead a team of 10 employees, ensuring efficient operations and high performance.
• Deliver exceptional customer service by resolving customer concerns and operational challenges quickly and effectively.
• Develop employee training programs to improve service quality, productivity, and compliance with company standards.
• Manage branch budgets, monitor expenses, and ensure cost-effective operations.
• Set competitive rental rates and establish sales goals to maximize revenue and profitability.
• Implement local marketing strategies to increase customer acquisition and business growth.
• Oversee vehicle inventory, reservations, and fleet utilization to maintain optimal availability.
• Coordinate vehicle maintenance and repair schedules to ensure fleet safety, reliability, and minimal downtime.
• Monitor key performance metrics and operational efficiency while maintaining company policies and service standards.

• Managed rental agreements and customer inquiries effectively.
• Coordinated vehicle availability and maintenance schedules seamlessly.
• Assisted clients in selecting vehicles that met their needs.
• Processed rental transactions accurately using company software.
• Trained new staff on rental procedures and customer service standards.
• Resolved customer issues promptly to enhance satisfaction.
• Developed relationships with clients to encourage repeat business.
• Ensured compliance with company policies and safety regulations diligently.
• Recorded rental contracts and information.
• Maintained accurate records of all rentals including contracts, invoices, payment histories and maintenance requests.
• Prepared reports summarizing rental activity on a weekly, monthly or annual basis.
• Delivered exceptional service by greeting customers, taking orders and filling each accurately.

• Freight Associate
• Loaded and unloaded freight from trucks and containers efficiently while meeting productivity and safety standards.
• Operated forklifts, pallet jacks, and other material-handling equipment to transport and organize freight throughout the warehouse.
• Sorted and staged freight based on destination, weight, size, and delivery requirements to ensure accurate distribution.
• Maintained a high level of attention to detail when placing products in designated storage locations.
• Monitored inventory levels and verified product information to maintain accurate inventory records.
• Inspected incoming and outgoing freight for damage and reported discrepancies or shortages promptly.
• Collaborated with team members to ensure efficient freight handling, inventory accuracy, and on-time shipments.
• Followed company safety procedures and maintained a clean, organized work environment.
• Assisted in improving warehouse efficiency by ensuring timely movement and proper storage of freight.
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• Loaded and unloaded freight safely and efficiently for various departments.
• Organized stock on shelves to ensure easy access and visibility.
• Assisted with inventory counts and reported discrepancies to management.

• Coordinated daily dispatch operations for efficient vehicle delivery and customer satisfaction.
• Managed scheduling and routing of deliveries to optimize driver performance.
• Supervised team members to ensure adherence to safety and operational protocols.

• Assisted customers with rental inquiries and provided product information.
• Resolved customer complaints promptly to maintain positive service experience.

• Directed daily store operations, balancing sales, installation scheduling, and customer service priorities.
• Supervised installers and sales staff, reinforcing quality standards and consistent workflow execution.
• Managed inventory levels for audio components, accessories, and installation supplies.
• Coordinated custom installation appointments, ensuring accurate timelines and customer expectations.
• Reviewed sales transactions, cash handling, and closing procedures for accuracy.
• Assisted with hiring, training and mentoring new staff members.