Rozett Smith

• Led strategic initiatives to enhance patient care and optimize operational efficiency.
• Developed and implemented policies aligning with organizational goals and regulatory standards.
• Directed cross-functional expertise to improve service delivery and patient outcomes.
• Analyzed performance metrics to identify areas for process improvement and cost reduction.
• Mentored staff, promoting professional development and adherence to best practices in healthcare services.
• Managed budget allocations, ensuring resource optimization across programs and services.
• Engaged with stakeholders to assess needs, driving continuous improvement in service offerings.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
• Revolutionized customer service protocols, significantly improving customer satisfaction ratings.

• Oversee transportation operations, ensuring compliance with safety regulations and service standards.
• Develop and implement strategic logistics plans to enhance efficiency and reduce costs.
• Collaborate with healthcare teams to coordinate patient transport services effectively.
• Manage vendor relationships to optimize service delivery and negotiate favorable contracts.
• Lead cross-functional teams in executing initiatives that drive operational improvements.
• Mentor staff of 10 on best practices in transportation management and regulatory compliance.
• Hired and promoted personnel within transportation department to maintain adequate coverage and top talent.
• Evaluated vendor contracts to ensure optimal pricing and service levels were maintained consistently.
• Negotiated favorable terms with suppliers, securing competitive prices on fuel, vehicles, equipment, and other essential resources.
• Streamlined transportation operations by implementing efficient routing and scheduling systems.
• Successfully managed complex transportation budgets, identifying opportunities for cost savings without compromising quality or efficiency standards.
• Implemented safety protocols to minimize accidents and maintain a safe working environment for employees.
• Secured and arranged insurance coverage for all transportation vehicles.
• Investigated and reported accidents involving transportation vehicles and coordinated accident claims with law enforcement and public transportation bureaus.
• Created and managed budget for transportation department to cover expenses related to equipment, maintenance, personnel and vehicles.
• Enhanced customer satisfaction through timely communication and proactive issue resolution.
• Managed a diverse team of drivers, dispatchers, and support staff to efficiently achieve departmental goals.
• Optimized fleet management by regularly reviewing vehicle maintenance schedules and implementing cost-effective solutions when necessary.
• Established effective training programs for new hires, resulting in increased productivity within the department.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

• Direct Peer Support staff to work with identified clients that meet the criteria. Ensure they meet their goals of stable housing, sobriety and employment. Also ensure their medical needs are met.
• Collaborated with cross-functional teams to implement innovative health programs.
• Developed and monitored key performance indicators to ensure service quality standards.
• Analyzed market trends to inform business development strategies and service offerings.
• Mentored department leaders, fostering a culture of continuous improvement and accountability.
• Established partnerships with community organizations to expand outreach efforts effectively.
• Directed compliance initiatives, ensuring alignment with regulatory requirements and best practices.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Optimized staff performance by designing comprehensive training programs tailored to individual needs.
• Increased company revenue by streamlining processes and implementing cost-saving measures.
• Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
• Enhanced stakeholder satisfaction with timely and transparent communication strategies.
• Improved team morale and productivity by implementing comprehensive professional development program.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
• Managed cross-functional teams to align departmental goals with company objectives.
• Drove change management initiatives to enhance organizational adaptability and responsiveness to market demands.
• Cultivated relationships with key partners to strengthen collaboration and support strategic objectives.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Lead team of 28 to implement integrated health service initiatives, enhancing patient care efficiency.