ROYAL B HOWELL
Raleigh,NC
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Associate Service Leader/Senior Representative
New York Life Insurance Co
02.2022 - Current
- Maintain a strong working knowledge of our administrative systems, product rules, Underwriting Guidelines and medical factors impacting mortality.
- Communicate by phone directly with agents and General Office personnel, as well as provide written updates regarding application status, additional requirements needed, input errors and required corrections, Reinsurance offer details and requirements, reconsideration questions, appeal requests, and the final underwriting decision and associated reason(s).
Senior Gate Agent
Delta Air Lines Inc.
12.2019 - Current
- Greet customers and guide and assist them with the ticketing and baggage check-in process
- Manage the check-in process, ensuring that customers have the proper documentation for travel
- Practice safety- conscious behaviors in all operational processes and procedures
Financial Services Representative I
North Carolina State Employees' Credit Union
02.2017 - 02.2022
- Handle the establishment of new membership, open all accounts, and process changes
- Handle deposits, withdrawals, issue money orders and enter transactions into a teller terminal
- Worked with clients and finance companies to find optimal solutions for financing
Legal Assistant
Black, Slaughter
08.2011 - 02.2017
- Utilize outstanding multi-tasking skills by constantly meeting and exceeding productivity benchmarks
- Research and investigate client complaints and apply logical skills to resolve their concerns
- Verify financial transaction exports via Excel
Education
Master of Science - Criminal Justice
Wilmington University
New Castle, DE12-2025
Master of Science - Sports Management
Wilmington University
New Castle, DE06-2023
Bachelor of Science - Business Administration
University of North Carolina
Greensboro, NC2016
Timeline
Associate Service Leader/Senior Representative
New York Life Insurance Co
02.2022 - Current
Senior Gate Agent
Delta Air Lines Inc.
12.2019 - Current
Financial Services Representative I
North Carolina State Employees' Credit Union
02.2017 - 02.2022
Legal Assistant
Black, Slaughter
08.2011 - 02.2017
Master of Science - Criminal Justice
Wilmington University
Master of Science - Sports Management
Wilmington University
Bachelor of Science - Business Administration
University of North Carolina
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