Roy El Hassani
LEXINGTON
Summary
Detail-oriented Leader, keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Customer-focused professional with successful several-year career. Dynamic and successful at applying skills in busy environments.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Department Manager
Walmart
LEXINGTON
08.2023 - Current
- Managed daily operations to ensure efficient store functioning.
- Supervised team members and provided training on best practices.
- Oversaw inventory management and maintained stock levels.
- Coordinated employee schedules to meet business needs effectively.
- Resolved customer complaints and provided effective solutions.
- Conducted regular staff meetings to communicate updates and expectations.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Followed safety protocols and company processes and procedures.
- Lead and manage a team of 60 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
Bachelor of Management - Business Management
La Sagesse University
Beirut,Lebanon, 09.2020 - 06.2023
Skills
- Employee training
- Performance evaluation
- Team leadership
- Staff development
- Conflict resolution
- Strategic planning
- Forecasting and planning
- Decision-making
- Task delegation
- Motivational leadership
- Problem-solving
- Team building
- Time management
Languages
English
Native/ Bilingual
A1
French
Native/ Bilingual
A1
Arabic
Native/ Bilingual
A1
Timeline
Department Manager
Walmart
08.2023 - Current
Bachelor of Management - Business Management
La Sagesse University
09.2020 - 06.2023