Results-driven Customer Service Representative with expertise in complaint handling, customer satisfaction measurement, and data entry. Committed to enhancing service delivery and improving customer retention.
Work History
Customer Service Representative
7 Years 6 Months
Safgard | 02.2019 - Current
Managed high-volume calls, maintaining composure during peak times while ensuring quality service.
Resolved customer inquiries efficiently, improving overall satisfaction and retention rates.
Trained new representatives on systems and best practices, enhancing team productivity and performance.
Implemented feedback mechanisms to gather customer insights, driving continuous improvement in service delivery.
Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Addressed customer account discrepancies and concerns.
Customer Service Representative
6 Years
Alorica | 02.2013 - 02.2019
Resolved customer inquiries through effective communication and problem-solving techniques.
Demonstrated proficiency in using CRM software to track customer interactions and issues.
Collaborated with team members to enhance customer service processes and improve response times.
Monitored key performance indicators to ensure adherence to quality standards and service levels.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.