Summary
Overview
Work History
Skills
Languages
Timeline
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Roxana Diaz

Monroe

Summary

Dedicated professional with strong customer service skills Skilled in ensuring smooth transactions and efficient store operations. Detail-oriented team player with experience in cash handling and inventory organization. Known for providing exceptional customer service and supporting efficient operations, ready to contribute to sales growth and team success. Results-driven cashier with a proven track record in enhancing customer experiences and team performance.

Overview

3
3
years of professional experience

Work History

Cashier/Floor Salesperson/ backroom

Habitat for Humanity restore
Monroe
06.2024 - 08.2025
  • Maintained accurate cash drawer and balanced daily sales reports.
  • Handled returns and exchanges according to store policies.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Ensured cleanliness and organization of the checkout area and displays.
  • Participated in training new cashiers on procedures and customer service standards.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered customer questions and provided store information.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized merchandise in backroom for efficient inventory management.
  • Assisted in unloading shipments and verifying product quantities.
  • Assisted in unloading and stocking merchandise from delivery trucks.

Cashier/ server

san juan
Monroe
05.2023 - 08.2024
  • Provided exceptional customer service to enhance dining experience.
  • Took orders accurately and communicated with kitchen staff effectively.
  • Maintained cleanliness and organization of dining areas throughout shifts.
  • Handled cash and credit transactions with precision and accountability.
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Assisted in training new servers.
  • Followed health safety guidelines when preparing and serving food products.
  • Greeted guests and provided menus.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Stocker/Backroom Team Member

Ross
Monroe
06.2022 - 01.2023
  • Stocked and organized merchandise on sales floor for optimal presentation.
  • Assisted customers in locating products and answered inquiries promptly.
  • Operated equipment safely to move and store stock efficiently.
  • Stocked shelves with newly arrived products.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Lifted materials of varied weights on regular basis.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Recorded quantity, type and value of materials or items received.
  • Greeted guests and provided exceptional customer service.
  • Provided excellent customer service to guests.
  • Provided friendly and efficient customer service to customers.

Skills

  • Cash handling
  • POS operation
  • Inventory management
  • Customer service
  • Team collaboration
  • Sales strategies
  • Time management
  • Effective communication
  • Problem solving
  • Attention to detail
  • Product restocking
  • Cash drawer balancing

Languages

Spanish
Professional

Timeline

Cashier/Floor Salesperson/ backroom

Habitat for Humanity restore
06.2024 - 08.2025

Cashier/ server

san juan
05.2023 - 08.2024

Stocker/Backroom Team Member

Ross
06.2022 - 01.2023

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