Rowen Rumple
High Point
Summary
Dynamic professional with a solid track record in customer service and problem resolution. Experienced in supervising daily operations, ensuring safety standards, and fostering a collaborative team environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Department Supervisor
Lowes Home Improvment
Winston-Salem, NC
05.2022 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members on product knowledge and customer service techniques.
- Coordinated inventory management processes to optimize stock levels and reduce waste.
- Implemented process improvements that enhanced workflow efficiency across departments.
- Guided team members in best practices for customer interaction to enhance service quality.
Closing Manager
Season's Pizza
Middletown, DE
03.2020 - 05.2022
- Led closing procedures, ensuring accuracy in cash handling and financial reporting.
- Trained and mentored staff on operational efficiencies and customer service best practices.
- Developed scheduling systems to enhance workforce productivity during peak hours.
- Facilitated product ordering processes to maintain store supply and meet customer demand.
Education
Delaware Technical Community College
DESkills
- Customer service
- Workplace safety
- Problem resolution
- Problem-solving
- Leadership skills
- POS systems operations
- Growth planning
- Stockroom organization
- Stock management
Certification
Fork Lift Certified
Order Picker Certified
Reach Truck Certified
Timeline
Department Supervisor
Lowes Home Improvment
05.2022 - Current
Closing Manager
Season's Pizza
03.2020 - 05.2022
Delaware Technical Community College