Rosselin Jones
Charlotte
Summary
Highly motivated and results-oriented professional with 5+ years of experience in diverse roles including customer service, sales, operations, and leadership. Proven ability to thrive in fast-paced environments, achieve goals, and build strong relationships with colleagues and clients. Skilled in communication, problem-solving, team building, and exceeding expectations.
Upbeat, customer-focused Sales Associate with 3 years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
25
25
years of professional experience
Work History
Associate
Amazon
Charlotte
07.2024 - Current
- Logistics & Operations: Efficiently scanned and routed packages for delivery, ensuring accurate and timely dispatch. Unloaded carts from the dock to the conveyor belt, maintaining a steady flow of inventory.
- Problem Solving & Quality Control: Identified and resolved package discrepancies, including damaged items and missing labels, minimizing delivery errors.
- Safety & Compliance: Actively contributed to a safe work environment by adhering to safety protocols and assisting with safety initiatives.
- Training & Mentorship: Served as an ambassador, providing comprehensive training and support to new hires, facilitating their onboarding and integration.
Bleu Cleaning Service
02.2000 - Current
- Provided exceptional cleaning services for residential and commercial clients in South Florida.
- Maintained a high standard of cleanliness in homes and offices, including tasks like bed-making, bathroom cleaning, dusting, baseboard wiping, glass door cleaning, desk sanitization, and trash removal.
- Prioritized client satisfaction through a detail-oriented approach and use of eco-friendly cleaning products. I have 24+ years of experience providing exceptional cleaning services.
Mail Processing Clerk & Window Clerk
United States Postal Service (USPS)
Columbia
11.2018 - 07.2023
- Processed and delivered mail efficiently, ensuring timely and accurate distribution.
- Provided exceptional customer service to residents at the postal counter.
- Quantifiable Achievement Increased mail processing speed by 50%, exceeding daily targets.
- Assisted with loading and unloading heavy packages from delivery vehicles.
- Responded promptly to customer inquiries regarding their shipments or orders.
- Ensured compliance with all safety regulations when handling hazardous materials such as flammable liquids.
- Sorted and distributed incoming mail.
Supervisor
Stage Stores
Manning
07.2017 - 07.2018
- Led and motivated a team of sales associates to achieve departmental goals.
- Developed and implemented strategies to improve sales performance.
- Quantifiable Achievement (Optional): Increased sales by 100% through effective coaching and team collaboration.
Sales Associate
Stage Stores
Manning
07.2017 - 07.2018
- Provided exceptional customer service, exceeding sales targets consistently.
- Maintained a deep understanding of products and promotions to effectively assist customers.
Customer Service Representative
Sykes
Sumter
11.2016 - 03.2017
- Resolved customer inquiries promptly and professionally, achieving a high first-call resolution rate.
- Utilized strong communication and problem-solving skills to de-escalate situations and build rapport.
- Quantifiable Achievement (Optional): Resolved 100% of customer issues within the first call.
Education
High School -
Miami Beach High School
Miami, FL06-1991
American Intercontinental University -
American Intercontinental University
Skills
- Team Management
- Customer Service
- Sales
- Communication
- Boxing and Labeling
- Problem Solving
- Time Management
- Goal Setting
- Microsoft Office Suite
- Proficient Typing
- Ability to work under pressure, leadership, adaptability, teamwork, creativity and efficient
- Public Speaking
- Knowledge in management skills
Additional Information
Class B, Miami Beach High School, American Intercontinental University
Timeline
Associate
Amazon
07.2024 - Current
Mail Processing Clerk & Window Clerk
United States Postal Service (USPS)
11.2018 - 07.2023
Supervisor
Stage Stores
07.2017 - 07.2018
Sales Associate
Stage Stores
07.2017 - 07.2018
Customer Service Representative
Sykes
11.2016 - 03.2017
Bleu Cleaning Service
02.2000 - Current
High School -
Miami Beach High School
American Intercontinental University -
American Intercontinental University