Ross Tysor
Sanford
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Scratch Kitchen and Tap Room. Proven ability to enhance guest experiences through effective multitasking and problem-solving. Adept at food safety and maintaining a clean environment, ensuring compliance with health regulations while delivering timely service.
Professional with experience in food service industry, prepared for this role. Strong focus on team collaboration, flexibility, and achieving results. Reliable in fast-paced environments, skilled in communication, multitasking, and customer service. Known for maintaining high standards and adapting to changing needs effortlessly.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Food Runner and Host
Scratch Kitchen and Tap Room
10.2024 - 01.2025
- Delivered food and beverages efficiently to ensure timely service and customer satisfaction.
- Collaborated with kitchen staff to maintain smooth operations during peak hours.
- Communicated effectively with servers to prioritize orders and enhance service flow.
- Maintained cleanliness and organization of dining area to promote a welcoming environment.
- Assisted in inventory management by monitoring stock levels of supplies and notifying supervisors.
- Adapted quickly to changing menus and special requests, ensuring customer needs were met promptly.
- Supported team members during busy shifts by efficiently handling multiple tables and orders.
- Followed all health and safety regulations to maintain compliance and ensure guest safety.
Sales Associate
Badcock Home Furniture
08.2023 - 05.2024
- Assisted customers in product selection, providing knowledgeable recommendations to enhance satisfaction.
- Managed cash register transactions accurately, ensuring efficient checkout processes.
- Maintained store cleanliness and organization, creating inviting shopping environments.
- Collaborated with team members to achieve daily sales goals and improve customer service experiences.
- Engaged with customers to gather feedback and resolve concerns effectively.
- Handled inventory management tasks, including stock replenishment and product displays.
- Participated in training sessions to develop product knowledge and improve sales techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Supported promotional activities by arranging product displays and marketing materials strategically.
Sales Associate
Farmers Home Furniture
10.2021 - 03.2022
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Bar Back and Bartender
Bartending Unlimited
05.2011 - 01.2022
- Crafted and served cocktails, ensuring high quality and customer satisfaction.
- Managed bar inventory, minimizing waste and optimizing stock levels.
- Trained new staff on drink preparation techniques and customer service standards.
- Developed seasonal drink menus to enhance customer experience and drive sales.
- Maintained compliance with health and safety regulations in bar operations.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Delivery Driver
Papa Spud's
07.2020 - 05.2021
- Delivered groceries efficiently to customers, ensuring timely service and satisfaction.
- Operated delivery vehicle safely while adhering to traffic regulations and company policies.
- Communicated effectively with customers regarding order status and delivery timelines.
- Maintained accurate records of deliveries and customer interactions for quality assurance.
- Collaborated with warehouse staff to prioritize orders based on delivery schedules and customer needs.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Food Runner and Bar Back
Drive Shack Inc.
07.2019 - 10.2020
- Delivered food and beverages efficiently to tables, ensuring timely service and customer satisfaction.
- Collaborated with kitchen staff to prioritize orders and maintain workflow during peak hours.
- Assisted in setting up dining areas, including table arrangements and condiment placements for optimal guest experience.
- Maintained cleanliness of service areas, adhering to health and safety regulations consistently.
- Communicated effectively with servers to manage order accuracy and address customer inquiries promptly.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
Bartender and Server
Stars and Stripes
12.2019 - 03.2020
- Crafted and served cocktails, ensuring high-quality presentation and taste consistency.
- Managed bar inventory, tracking stock levels and ordering supplies as needed.
- Provided exceptional customer service, enhancing guest experiences through personalized interactions.
- Trained and mentored junior bartenders on drink preparation and customer engagement techniques.
- Collaborated with kitchen staff to coordinate food and drink pairings for special events and promotions.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Streamlined bar operations by implementing efficient workflow processes during peak hours.
- Monitored compliance with health and safety regulations, maintaining a clean and organized workspace.
Retail Sales Associate and Delivery
Stanley Furniture
12.2018 - 05.2019
- Provided exceptional customer service, enhancing shopping experiences and fostering client loyalty.
- Managed inventory levels, ensuring optimal product availability and minimizing stock discrepancies.
- Executed visual merchandising strategies, showcasing products effectively to drive sales and attract customers.
- Trained new associates on sales techniques and store policies, promoting a collaborative team environment.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Greeted customers and helped with product questions, selections, and purchases.
- Collaborated with management on promotional events, increasing foot traffic and overall store performance.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
Counter Sever, Barista, Cashier, Food Runner
Saint and Company
08.2018 - 12.2018
- Provided exceptional customer service, ensuring positive dining experiences for patrons.
- Operated cash register efficiently, handling transactions accurately and swiftly.
- Maintained cleanliness and organization of serving area, adhering to health and safety standards.
- Assisted in food preparation, ensuring timely delivery of menu items to customers.
- Collaborated with team members to streamline service workflows during peak hours.
Team Lead and Cashier
Popcorn Shop
06.2018 - 08.2018
- Supervised daily operations, ensuring efficient workflow and high-quality service delivery.
- Trained and mentored team members on best practices and operational standards.
- Implemented process improvements that enhanced productivity and reduced waste.
- Coordinated inventory management, optimizing stock levels to meet customer demand.
Cashier, Food Runner, Line Cook
Maybelle's Biscuits and Barbeque
03.2017 - 03.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with product inquiries and selections to enhance satisfaction.
- Trained new staff on register operations and customer service protocols.
- Monitored store environment to ensure cleanliness and organization standards were met.
- Implemented inventory management practices to minimize stock discrepancies.
- Restocked and organized merchandise in front lanes.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
- Ensured compliance with health and safety regulations during food handling and delivery.
- Provided assistance to kitchen staff by preparing food items for delivery, streamlining service process.
- Adapted to various dining settings and themes, providing versatile service to customers.
- Facilitated smooth communication flow between kitchen and dining area, ensuring timely order fulfillment.
- Participated in weekly staff meetings to discuss improvements in service delivery, enhancing team performance.
Concierge
EG Concierge Services
02.2015 - 03.2018
- Worked with various organizations such as RDU Airport, G Allen Inc, Property firm real estate, Dame's Chicken and Waffles, Dame's Express on Duke University Campus
- Worker as cashier, server, food runner, security, waiter, deliverer, uber, taxi, escort
- Set up person for both corporate and private events
- Escort talent through RDU terminals
Education
No Degree - Associates Degree
Durham Technical Community College
Durham, North Carolina, NC05-2017
High School Diploma -
Hillside High School
Durham, NC06-2013
Skills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
- Strong teamwork
- Customer service
- Effective multitasking
- Problem-solving
- Flexible schedule
- Bussing tables
- Cash handling
- Restaurant etiquette
- Cleaning and sanitizing
- Safe food handling
- Hospitality service expertise
- Meal delivery
- Supply restocking
- Anticipating customer needs
- Menu memorization
- Safety awareness
- Heavy lifting
- Order management
- Food safety
- Table bussing
- Food presentation
- Food preparation
- Order verification
- Kitchen communication
- Kitchen support
- Food delivery
- Efficient movement
- Performance improvement
- Service station maintenance
- Foodservice
- Team building
- Proper sanitation
- Health and safety
Timeline
Food Runner and Host
Scratch Kitchen and Tap Room
10.2024 - 01.2025
Sales Associate
Badcock Home Furniture
08.2023 - 05.2024
Sales Associate
Farmers Home Furniture
10.2021 - 03.2022
Delivery Driver
Papa Spud's
07.2020 - 05.2021
Bartender and Server
Stars and Stripes
12.2019 - 03.2020
Food Runner and Bar Back
Drive Shack Inc.
07.2019 - 10.2020
Retail Sales Associate and Delivery
Stanley Furniture
12.2018 - 05.2019
Counter Sever, Barista, Cashier, Food Runner
Saint and Company
08.2018 - 12.2018
Team Lead and Cashier
Popcorn Shop
06.2018 - 08.2018
Cashier, Food Runner, Line Cook
Maybelle's Biscuits and Barbeque
03.2017 - 03.2018
Concierge
EG Concierge Services
02.2015 - 03.2018
Bar Back and Bartender
Bartending Unlimited
05.2011 - 01.2022
No Degree - Associates Degree
Durham Technical Community College
High School Diploma -
Hillside High School