Ross Genetti
Wilmington
Summary
Motivated and safety-focused Maintenance Technician with strong experience supporting hospitality facilities, including HVAC, electrical, plumbing, mechanical systems, and preventive maintenance operations. Demonstrates excellent troubleshooting abilities, strong time management, and commitment to maintaining safe, efficient, and guest-ready environments. Adept at coordinating work orders, supporting contractors, adhering to OSHA and hotel safety standards, and providing high-quality service with minimal guest disruption. Seeking to contribute technical skill, leadership potential, and reliability to Trailborn’s facilities department.
Overview
4
4
years of professional experience
Work History
Maintenance Technician
Blockade Runner Beach Resort
11.2023 - Current
- Maintain the safety of job sites, work areas, and guest-impact zones in alignment with OSHA and resort safety standards.
- Troubleshoot, repair, and restore service for electrical, plumbing, HVAC, and mechanical issues to minimize downtime and guest disruption.
- Complete work orders efficiently, assigning appropriate priority levels, and ensuring documentation meets resort standards.
- Respond quickly to emergency calls and unscheduled repairs, ensuring rapid resolution and safe operations.
- Perform ongoing inspections of facilities to identify potential hazards and maintenance needs.
- Collaborate with outside contractors, verify work quality, and ensure completion meets resort expectations.
- Support life safety efforts, communicating with supervisors and risk management when needed.
Recreation Supervisor
Blockade Runner Beach Resort
03.2022 - 11.2023
- Developed weekly staff schedules ensuring adequate coverage to meet guest demand.
- Supported facility upkeep through basic maintenance, painting, pressure washing, and equipment repair.
- Ensured safe operation of recreation areas, reporting safety issues and enforcing protocols.
- Worked directly with guests to increase satisfaction, provide resort guidance, and resolve concerns.
Attendant
Jungle Rapids
06.2021 - 03.2022
- Monitored facilities to ensure safety compliance for all guests and staff.
- Provided clear directions and assistance to guests, enhancing overall visitor experience.
- Quickly resolved guest issues and reported developments to supervisory staff as needed.
Education
Construction Management Certification -
Cape Fear Community College
Wilmington, NC05-2026
Some College - Business Administration & Marketing
Cape Fear Community College
Wilmington, NCSome College - Business Administration & Management
Pfeiffer University
Misenheimer, NCReal Estate Coursework - undefined
Coastal Real Estate School
Wilmington, NC08.2021
High School Diploma - undefined
Wake Forest High School
Wake Forest, NC05.2019
Skills
- HVAC, Electrical, Plumbing & Mechanical Systems
- Preventive & Reactive Maintenance
- OSHA Safety Compliance
- Work Order Management & Prioritization
- Contractor Coordination & Oversight
- Troubleshooting & Diagnostic Ability
- Hand & Power Tool Operation
- Customer Service & Communication
- Time Management & Task Coordination
- Emergency Response & Repa
Timeline
Maintenance Technician
Blockade Runner Beach Resort
11.2023 - Current
Recreation Supervisor
Blockade Runner Beach Resort
03.2022 - 11.2023
Attendant
Jungle Rapids
06.2021 - 03.2022
Some College - Business Administration & Marketing
Cape Fear Community College
Some College - Business Administration & Management
Pfeiffer University
Real Estate Coursework - undefined
Coastal Real Estate School
High School Diploma - undefined
Wake Forest High School
Construction Management Certification -
Cape Fear Community College