Rosmeri Lacota Ruiz
Clemmons
Summary
Driven logistics and operations professional with multi-industry experience across, care services, case management, logistics coordination, HR support, and client services. Proven at optimizing workflows, reducing costs through strategic negotiations, and improving on-time performance with data-driven routing. Adept at cross-functional collaboration, documentation control, and high-volume scheduling; bilingual English-Spanish with a strong customer focus. Poised to transition into a new field, leveraging strategic leadership and relationship-building to deliver measurable results.
Overview
9
9
years of professional experience
Work History
Case Manager Specialist
Assist Services
03.2024 - 04.2025
- Coordinated logistics operations to ensure timely transportation of children, minimizing student tardiness through effective communication with drivers.
- Managed cross-functional teams to enhance project execution efficiency and ensure deadlines were consistently met.
- Analyzed route performance data to optimize transportation strategies, resulting in reduced costs and improved service delivery.
- Educated clients about available resources and services within the community framework.
- Documented case notes accurately to maintain comprehensive client records.
Corporate Travel Coordinator
Deployed Services
06.2022 - 02.2024
- Assisted travelers in obtaining necessary flights and hotel reservations and other documentation required for business trips.
- Analyzed travel and lodging needs and recommended points of interest to maximize travel experiences within the specified budget.
- Streamlined booking processes for improved time management and cost savings.
- Enhanced client satisfaction by efficiently managing and organizing travel itineraries.
- Complied with company standards while preparing internal, informal and official documentation.
- Notified traveling personnel of constraints such as luggage limits and insurance requirements.
- Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
- Verified and finalized arrangements to deliver smooth and efficient travel for employees.
- Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
- Arranged hotel accommodations, cars or drivers and all related documentation.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and anticipating client needs.
- Collaborated with team members to provide comprehensive travel solutions for clients' diverse requirements.
- Maintained detailed records of all transactions, ensuring accurate invoicing and streamlined reimbursements for clients.
- Maintained thorough and accurate records of transactions.
- Supported company growth by contributing ideas during brainstorming sessions focused on expanding the range of services offered to clients.
- Implemented new organizational systems for tracking client information and bookings, increasing efficiency and reducing errors.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
Human Resources Specialist
Mohawk Industries
Thomasville
03.2019 - 03.2022
- Provided clerical support by preparing various documents, including invoices and financial statements, using word processing and spreadsheet software.
- Maintained organization of corporate records and ensured compliance with state regulations for sensitive information handling.
- Managed office operations, including supply ordering and database maintenance, while delivering exceptional service to employees regarding HR inquiries.
- Facilitated conflict resolution among team members, enhancing working relationships and promoting a collaborative workplace atmosphere.
Bilingual Front Desk Specialist
Ashley Academy
Winston-Salem
02.2019 - 06.2019
- Facilitated effective communication by identifying and resolving conflicts related to terminology and concepts, ensuring clarity in messaging.
- Simultaneously translated messages into English and Spanish, maintaining content integrity and contextual relevance.
- Collaborated with educational teams to adapt translations for various cognitive levels, enhancing understanding for students.
- Educated stakeholders, including students and staff, about the role of educational interpreters, promoting awareness and effective use of services.
- Streamlined administrative processes, improving office organization and responsiveness to inquiries in a high-volume environment.
Interpreter/Behavioral Intake Coordinator
Alexander Youth Network
Winston-Salem
06.2016 - 02.2019
- Facilitated effective communication between clients and service providers to accurately address behavioral needs.
- Coordinated intake assessments while managing documentation to ensure compliance with organizational standards.
- Scheduled and confirmed appointments for therapists, including managing cancellations and maintaining organized calendars.
- Provided clerical support in preparing medical notes and other documentation while ensuring proper tone and cultural sensitivity.
- Supported non-English speaking individuals by interpreting and translating during classes and assemblies.
Education
High School Diploma -
Hugh Cummings High School
Burlington, NCSkills
- Customer service
- Computer literacy
- Time management
- Communication skills
- MS Office
- Telephone Etiquette
- Teamwork
- Appointment Scheduling
- Strategic Planning
- Dependable
- Critical Thinker
- Analytical Thinking
- Precise Attention to Detail
- Self-Motivated
- Problem Resolution
- Recruiting
- On board training
- Bilingual
- Case management
- Conflict resolution
Languages
- English - Fluent
- Spanish - Fluent
Timeline
Case Manager Specialist
Assist Services
03.2024 - 04.2025
Corporate Travel Coordinator
Deployed Services
06.2022 - 02.2024
Human Resources Specialist
Mohawk Industries
03.2019 - 03.2022
Bilingual Front Desk Specialist
Ashley Academy
02.2019 - 06.2019
Interpreter/Behavioral Intake Coordinator
Alexander Youth Network
06.2016 - 02.2019
High School Diploma -
Hugh Cummings High School