Roshon Lucas
Raleigh
Summary
Dynamic Tire and Lube Technician with expertise in oil changes and vehicle diagnostics, honed at Precision Tune Auto Care. Proven track record in enhancing customer satisfaction through effective communication and meticulous safety compliance. Adept at tire installation and maintenance, ensuring optimal vehicle performance and safety for all clients.
Overview
2026
2026
years of professional experience
Work History
Tire and Lube Technician
Precision Tune Auto Care & Brakes
2024 - Current
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Ensured safety of customers'' vehicles by conducting thorough inspections of tires, brakes, and suspension components.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Provided clear explanations of required repairs or maintenance tasks to customers, building trust through transparency.
Tire and Lube Technician
Westgate Capital
2023 - 2024
- Conducted tire rotations and installations, ensuring adherence to safety protocols and manufacturer guidelines.
- Performed routine maintenance services, including oil changes and fluid checks, to enhance vehicle performance.
- Utilized diagnostic tools to identify issues, providing accurate assessments for service recommendations.
- Maintained cleanliness and organization of service area, contributing to efficient workflow and customer satisfaction.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Maintained high standards of cleanliness in the work area to promote a safe environment for both employees and customers.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Balanced tires accurately to enhance vehicle stability and ensure smooth driving experiences for customers.
Customer Service Advisor
Jiffy Lube
2018 - 2022
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted in maintaining a clean and organized workspace to enhance customer experience.
- Processed transactions accurately using point-of-sale systems to ensure smooth operations.
- Educated customers about services and promotions to drive engagement and satisfaction.
- Handled customer complaints with professionalism, ensuring timely resolution and follow-up.
- Participated in training new staff on company procedures and customer service best practices.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed rapport with customers, fostering long-term relationships and repeat business.
Front Line
Bojangles' Famous Chicken 'n Biscuits
2015 - 2018
- Provided exceptional customer service, resolving inquiries and ensuring satisfaction.
- Assisted in maintaining cleanliness and organization of work areas to enhance efficiency.
- Operated point-of-sale systems accurately, processing transactions and handling cash management.
- Collaborated with team members to ensure smooth operations during peak hours.
- Learned product knowledge to effectively assist customers with their needs and preferences.
- Adapted quickly to changing environments and tasks while maintaining high performance standards.
- Supported inventory management by restocking shelves and monitoring product levels.
- Followed safety protocols consistently to create a secure environment for customers and staff.
- Maintained accurate records of transactions to ensure proper accountability at shift end reports.
- Coordinated closely with supervisors to address operational challenges proactively, leading to improved overall performance.
- Adapted quickly to changes in daily tasks or responsibilities as needed, demonstrating flexibility in meeting evolving business needs.
- Trained new employees on company policies, procedures, and best practices, fostering a supportive learning environment for their development.
- Processed transactions accurately and quickly using POS systems while adhering to cash handling protocols.
- Managed inventory levels efficiently to prevent stockouts, ensuring the availability of necessary items for customers.
Education
East Wake High
Wendell, NCSkills
- Oil change expertise
- Computer skills
- Wheel balancing
- Tire installation
- Fluid replacement
- Alignment adjustments
- Vehicle diagnostics
- Lubrication services
- Brake inspection
- Battery testing
- Tire changing and rotation
- Fluid checks
- Attention to detail
- Customer service
- Safety compliance
- Tire damage repair
- Battery replacements
- Oil changes
- Customer relations
- Replacing parts
- Vehicle inspection
- Brakes replacement
- Battery installation
- Problem-solving
- Safety checks
- Verbal and written communication
- Vehicle oil change
- Air filter replacement
- Proper tire inflation
- Decision-making
- Issue resolution
- Facility cleaning
- Emergency repairs
Timeline
Tire and Lube Technician
Precision Tune Auto Care & Brakes
2024 - Current
Tire and Lube Technician
Westgate Capital
2023 - 2024
Customer Service Advisor
Jiffy Lube
2018 - 2022
Front Line
Bojangles' Famous Chicken 'n Biscuits
2015 - 2018
East Wake High
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