Roshenequa Nicholson
Rockingham
Summary
With a proven track record at Fastmed Urgent Care, I excel in HIPAA compliance and team leadership, significantly enhancing patient care quality. My expertise in staff training and patient confidentiality, coupled with a knack for fostering positive work environments, underscores my ability to elevate healthcare standards.
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Center Team Lead/ CCMA
Fastmed Urgent Care
04.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Maintain HIPPA compliance EMR Management
- Follow up,improving health care outcomes with patients
- Order completion facilitating smooth clinic operations
Medical Assistant
Fastmed Urgent Care
05.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Patient Service Advocate
Fastmed Urgent Care
05.2022 - Current
- Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
- Developed strong relationships with patients, fostering trust and open communication in the healthcare setting.
- Maintained accurate patient records, ensuring confidentiality and compliance with HIPAA regulations.
- Reduced missed appointments through proactive follow-up calls for confirmations or rescheduling as needed.
- Assisted patients with insurance claims, explaining coverage details and payment options.
- Provided compassionate support to patients during difficult medical situations, offering reassurance and guidance.
- Trained new staff members on office policies, procedures, and best practices for Patient Service Advocates.
- Collaborated with healthcare professionals to ensure a seamless patient experience from check-in to followup.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Greeted and assisted patients with check-in procedures.
Certified Nursing Assistant
Family First HomeCare LLC
04.2017 - 12.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Med Tech /Assistant Manager
Saint Joseph of the Pines
01.2015 - 04.2022
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
- Verified timekeeping records and handled any discrepancies with employees.
Education
No Degree - CNA
Montgomery Community College
Troy, NC07-2014
High School Diploma -
Richmond Senior High
Rockingham, NC06-2009
Skills
- Attention to detail
- HIPAA compliance
- Patient confidentiality
- Patient care
- Patient scheduling
- HIPAA regulations
- Customer relations
- Collecting vital signs
- Staff training and development
- Appointment scheduling
- Customer service
- Maintaining equipment
- Medical terminology
- Employee scheduling
- Patient monitoring
- EMR / EHR
- Team leadership
- Schedule management
- Direct patient care
- Customer follow-up
- Recruiting and interviewing
- Specimen handling
- Infection control protocols
- Recording vital signs
Certification
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Certified Medication Aide (CMA) - State Health Departments or Board of Nursing.
- CPR/AED Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Center Team Lead/ CCMA
Fastmed Urgent Care
04.2024 - Current
Medical Assistant
Fastmed Urgent Care
05.2023 - Current
Patient Service Advocate
Fastmed Urgent Care
05.2022 - Current
Certified Nursing Assistant
Family First HomeCare LLC
04.2017 - 12.2024
Med Tech /Assistant Manager
Saint Joseph of the Pines
01.2015 - 04.2022
No Degree - CNA
Montgomery Community College
High School Diploma -
Richmond Senior High
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