Rosetta Jones
Raleigh
Summary
Proven Care Coordinator with a track record of enhancing patient care and coordination at Spring Valley Living LLC. Excelled in case management and organizational skills, significantly improving care plan effectiveness through diligent documentation and patient education. Established strong community partnerships, demonstrating exceptional communication and problem-solving abilities.
Developed skills in healthcare environment, focusing on patient care coordination and effective communication. Demonstrates strong organizational and problem-solving abilities, essential for any role requiring team collaboration and patient interaction. Seeking to transition into new field, applying these transferrable skills to contribute to effective outcomes and team efficiency.
Overview
10
10
years of professional experience
Work History
Care Coordinator
Spring Valley Living LLC
10.2020 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
Patient Access Representative
Rural Health Group
03.2015 - 03.2022
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Education
No Degree - Community Health Worker
Edgecombe Community College
Tarboro, NC03-2022
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
Timeline
Care Coordinator
Spring Valley Living LLC
10.2020 - Current
Patient Access Representative
Rural Health Group
03.2015 - 03.2022
No Degree - Community Health Worker
Edgecombe Community College
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