Rosetta Fleming
Dallas
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
16
16
years of professional experience
1999
1999
years of post-secondary education
1
1
Certification
Work History
Store Manager
7-eleven Convenience Store
Kannapolis
12.2017 - Current
- Managed daily store operations and maintained adherence to company policies.
- Oversaw inventory management and ensured timely stock replenishment.
- Trained and mentored staff on customer service best practices.
- Monitored cash handling procedures and ensured accurate financial reporting.
- Resolved customer inquiries and complaints efficiently and professionally.
- Conducted regular staff meetings to communicate goals and updates.
- Ensured compliance with health and safety regulations throughout the store.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated POS system with new products and promotional offers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Implemented efficient systems for tracking stock movement.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Store Manager
Markette
Florence
04.2010 - 11.2017
- Managed daily store operations and maintained adherence to company policies.
- Oversaw inventory management and ensured timely stock replenishment.
- Trained and mentored staff on customer service best practices.
- Monitored cash handling procedures and ensured accurate financial reporting.
- Resolved customer inquiries and complaints efficiently and professionally.
- Conducted regular staff meetings to communicate goals and updates.
- Ensured compliance with health and safety regulations throughout the store.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
Education
Wilson High School
Florence , SCSkills
- Inventory management
- Financial reporting
- Customer service standards
- Visual merchandising
- Employee training
- Team leadership
- Sales analysis
- Staff scheduling
- Operational compliance
- Conflict resolution
- Effective communication
- Performance evaluation
- Process improvement
- Strategic planning
- Financial operations management
- Sales strategies
- Loss prevention
- Market analysis
- Customer relations
- Strategic thinker
- Team development
Certification
- Certified store leader trainee.
Timeline
Store Manager
7-eleven Convenience Store
12.2017 - Current
Store Manager
Markette
04.2010 - 11.2017
Wilson High School